Front Desk Agent (Female)

Job description / Role

Passionate about being the central information contact for guest services and inquiries? Take your career to a whole new level with us and join our Front Office team.

What's in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Provide a warm welcome to the guests, register and process check in for all arrivals and update the guest information in the system.
- Assist Guest with general enquiries, providing accurate and detailed information.
- Provide prompt, attentive and friendly service at all times (in line with LQA standards), constantly reviewing guest feedback (direct, online reviews or surveys), performance and operations.
- Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities.
- Maintain personal presentation and hygiene as per the grooming standards issued by Swissôtel Hotels & Resorts.
- Projects a favorable image of the hotel, through a positive and professional attitude, manner, and presentation.
- Is aware of and abides by all hotel policies, procedures & relevant legislations.
- To follow the Hotel set Safety standards, and adhere to all rules and regulations as set out by the Occupational Health and Safety Act and to take reasonable care at work so as not to put self or others at unnecessary risk.
- Always remain professional in attitude, manner and presentation providing guest with a 5* star heartfelt service.
- Maintains a positive relationship with guests and colleagues by meeting and exceeding their expectations.

Requirements

- Previous experience in a similar role in a 5 star hotel setting is an asset
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Excellent written and verbal English communication skills, additional languages are a plus (Arabic, Chinese, Russian)
- Prior experience working with Opera or a related system
- Ability to promote positive relations with all hotel guests & colleagues

Additional Information

Visa requirements:

Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.