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Job description / Role
Position Overview
The Front Desk Associate is responsible for fulfilling OliOli®’s vision of creating awesome experiences and memories for children and families. As a Front Desk Associate, you will be the first point of contact for our company. You will welcome guests and greet people who visit our organization. You will also act as an OliOli®’s brand ambassador to coordinate front-desk activities, including providing information to guests, selling admission tickets and answering OliOli®'s phone calls. The primary objective for Front Desk Associate is to engage with all visitors in an empathetic, professional, thoughtful and joyful manner. Front Desk Associate schedules are in shifts between 9:00 AM-7:00 PM or 11:00AM-9:00 PM. Front Desk Associate work 5 days/week including weekends and public holidays with 2 off days during weekdays.
The responsibilities are as below:
• Greets customers and welcomes them into OliOli
• Answers phones and directs customer inquiries to the appropriate teammate
• Informs guests about OliOli and it's policies helping them have the best experience
• Answers, screens and forwards incoming phone calls
• Provide basic and accurate information in-person and via phone
• Coordinate with the admin for the front office supplies and keeps an inventory of stock
• Handles cash transactions between customers with various ticket sales
• Communicates general information and answers questions/issues from customers
• Receives and processes all payments according to standard procedures
• Processes credit and debit cards, helping customers use processing equipment
• Informs customers about our services and assesses customer needs
• Performs daily opening and closing procedures
• Communicates customer feedback and experiences to the appropriate teammates
• Continue to learn and communicate different offerings to OliOli® guests
Salary:
AED 6,000 to 7,500 per month plus annual air ticket benefits, medical insurance, leave and gratuity benefits in line with UAE regulations
Requirements
• Proven customer service background with work experience as a Receptionist, Front Office Representative or similar role
• Excellent organizational skills
• Excellent oral and written communication skills
• Detail oriented and highly observant
• Precise with money counting and transactions
• Ability to prioritize tasks and process multiple tasks simultaneously
• Cash handling experience preferred
• Friendly, genuine and outgoing personality
• Integrity, honesty and ability work as part of a team
• Proven team-player with various demographics
About the Company
OliOli® is the Hawaiian word for 'joy'. With 8 galleries and over 40 exhibits, OliOli is an interactive play museum of delights to stimulate a child's body and mind.
We exist to bring wow experiences to children of all ages - creating a wholesome and delight-filled alternative to screen-based fun. Each space has been thoughtfully conceived with creativity and innovation, designed to inspire, stimulate imagination and curiosity, and spark a love of learning.