Receptionist

Job description / Role

KEY DUTIES & RESPONSIBILITIES
• Be an ambassador for the OliOli® brand; ensure that every visitor’s experience at OliOli® meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach
• Treat every visitor with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and programs
• Provide excellent guest service, and facilitate visitors’ experience and journey through a proactive and thoughtful interaction
• Contribute to a positive, team-based, and “visitor-first” centric culture
• Attend to guest queries, and complaints. Amicably resolve maters with any dissatisfied guests
• Collect and communicate visitor’s feedback and suggestions
• Recognize and report visitors’ trends
• Answer phone calls, respond to queries/concerns/complaints in a positive manner, and direct relevant guest inquiries to the appropriate teammate
• Inform guests about OliOli® value proposition and our policies in order for them to have an optimal experience
• Coordinate with the admin colleague(s) for the front office supplies and keep an inventory of stock
• Handle cash transactions between customers with various ticket sales
• Receive and process all payments according to standard procedures; process credit and debit card in a seamless and effective manner
• Perform daily opening and closing procedures
• Learn about OliOli® offerings, promotions, campaigns and events – and communicate information about these with guests in an articulate and credible manner

SAFETY/SECURITY
• Provide a safe environment for all visitors, specifically for the children
• Adhere to all policies and procedures of OliOli®
• Assist visitors in case of an incident or an emergency situation
• Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc)

OTHER RESPONSIBILITIES
• Working with other colleagues, proactively contribute to the success of any special events and programs designed to enhance the profile of OliOli® within the community
• Perform other duties and be involved in projects and activities that contribute to the achievement of OliOli®’s objectives

Requirements

QUALIFICATIONS
• Advanced course work or experience in customer service, family learning, or retail operations preferred.
• Experience working with young children (ages 1-10) and their families in recreational settings, afterschool programs or classrooms.
• Excellent communication skills and ability to interact positively with children, adults, and large groups.
• Experience working in a fast-paced, high-volume environment.
• Ability to work with diverse staff and visitors.
• Excellent grasp of the English language. Arabic is a plus

TRAITS & CHARACTERISTICS
• Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment
• Lots of positive energy; respectful of diversity; patient and empathetic; friendly; courteous
• Interest and enthusiasm for working with children and families.
• Ability to work with diverse staff and visitors.
• Adaptable to perform a variety of duties.

EDUCATION
• College degree is a plus. Education in early childhood development will be a plus.

PHYSICAL DEMANDS
• The role is expected to be physically demanding and the candidate must have the physical and emotional capacity to deal with the role’s requirements.
• This position requires the ability to do one or more of the following throughout the day stand, sit, walk, bend, and reach above and below shoulder level, carry objects of differing sizes and weights. Involves frequent repetitive motion.
• The working timings include morning and/or evening shifts. Weekends and holidays work are required.
• Uniform/dress code required.

About the Company

OliOli® is the Hawaiian word for 'joy'. With 8 galleries and over 40 exhibits, OliOli is an interactive play museum of delights to stimulate a child's body and mind.

We exist to bring wow experiences to children of all ages - creating a wholesome and delight-filled alternative to screen-based fun. Each space has been thoughtfully conceived with creativity and innovation, designed to inspire, stimulate imagination and curiosity, and spark a love of learning.