Job closed
Ref: SP125-83
Job description / Role
Main Accountabilities:
- Answer, screen, and forward any incoming phone calls while providing basic information when needed
- Provide office support services in order to ensure efficiency and effectiveness within the School
- Liaising, communicating, and nurturing enrolled family relationships as per the Lifecyle of School Engagement Infographic.
- Maintain open lines of communication to existing parents to ensure their concerns, complaints and compliments feedback are handled effectively, efficiently and in a timely manner, escalating to relevant SLT members when necessary and scheduling touch base meetings as required.
- Maintain communications with existing parents, handling queries and being the liaison between other school personnel and departments.
- Coordinate parent/community events in order to engage parents in school activities and celebrations.
- Assisting in the Induction process via introduction by welcome packs and regular touch base calls
- Acting as first point of contact for all parental complaints by monitoring, following up and escalating concerns as required.
- Being versed in rules and regulations of the Ministry of Education and KHDA
- Attending weekly FOSS/FRISS meetings to identify any queries, concerns and conduct regular workshop and intervention sessions
- Monitor/screen/escalate all complaints -
- Answering all enquiries, processing requests & logging in all information for walk-in inquiries onto the CRM
- Notifying colleagues in School of Visitor arrivals for a meeting i.e., Admissions, SLT, etc.
- Welcoming & engaging with prospective parents & visitors and addressing their needs with a smile e.g., processing requests such as Item or Food drop-off / Early pickup / Lateness etc .
- Filtering, re-directing incoming queries and concerns to the members in the Organisation related to academic & operational policies, protocols & processes & communicate on all matters related to : age-appropriate year-group placement, the National Curriculum for England, Options, KS4 & 5 Pathways (IBDP/IBCP, BTEC, GCSEs, 'A' Levels), Tuition Fees, Fee Payment dates, Scholarships, Discounts, Complaints, COVID HSE, Medical, Maintenance, Bus, Non-English Speakers & Special Interest Groups, Academic Events/Productions/Trips etc.
- Physically ushering new families to their next engagement in the Admissions & Induction & Departure Process
- Coordinating Existing Student Transitions with relevant Phase
- Supporting GLO on new student KHDA Student Registration & procuring required documentation
- Assisting the Admissions Team on their R&Rs including:
- Back-end data entry on the Family (Student) Profile into various systems (CRM/SIMS/VLE), and data entry of information from Digital Forms (Entrance Assessment Form, Scholarship Form) etc
- Record Keeping & Compliance - using & updating registers for:
- Student Attendance
- Evacuation
- Student Absences & approval via the VLE
- Student Lateness
- Student Early pick-up
- Call & Email & Survey Campaigns with existing families - 1 x Term
- Undertake regular surveys of new parent views on enrolment process and other subjects of relevance and work with the marketing team to devise marketing and communication strategies for prospective parents at all stages of the admissions cycle
- Alerting the Head of Phase / Principal to take necessary action on the existing families of possible withdrawal intentions
- Supporting FCO Marketing by use of the relevant Digital Form to update Dubai Schools Market Study
- Conduct Family Exit Interview by conducting initial meeting/phone call with parent
- Receive and sort daily mail/deliveries/couriers
- Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
- Update appointment calendars and schedule meetings/appointments
Requirements
Job specification:
- Bachelor's degree in any discipline.
- Good written & oral communication skills.
- The candidate must have excellent customer service, negotiation skills & a flair for numbers.
- Functional computer skills are required.
About the Company
Fortes Education is made up of a caring and committed educators and innovators who seek to improve education in the UAE and Middle East region through the establishment of innovative schools and enlightened education programs that help students realise their potential.
We are able to deliver and accomplish our goals through a management team trained in education and business, a dedicated and large team of teachers, educators, and school administration staff, our research-based school curricula, achievement based educational systems, intensive professional development, extended learning programs, cutting world class educational facilities and cutting edge technologies.
Fortes has a strong leadership team that combines business and education expertise from around the globe. We work closely with the local government authorities to improve the standards of education and to make quality education more accessible to the broader community.