Front Office Intern

Job description / Role

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Job Description

- To assist in the check ins and the check outs
- To greet the customer and identify his specific reservation.
- To anticipate and personalize the service for each guest to ensure his satisfaction
- To follow up of guests during all their stay to ensure their satisfaction
- To deal with the needs, issues and guest complaints
- Perform job duties as advised by the Head of the department.
- Regularly maintain attendance by reporting to shift timing as advised.
- Establish and maintain good communications and teamwork skills with fellow heartists and other departments within the hotel as and when required.
- Ensure to maintain the training plan effectively and seek for assistance if any.

Requirements

Qualifications

- To have an excellent presentation
- To speak English (oral/written) - Additional Language is a plus
- To be open minded, dynamic, cheerful, autonomous and organized
- Currently enrolled in 1st year or 2nd year of the University

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.