Front Office Team Leader

Job description / Role

First impressions are everything! As a Front Office Team Leader, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:
- Hotel ID benefit card offering discounted rates for selected amusement parks in majority parts of UAE for you and your family/friends
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
- To ensure that all guests who stay at the hotel are completely satisfied and all interactions with them is handled in a very professional manner right up to the payment of the bill.
- To carry out all the day-to-day Front Office operations associated with the guests.
- To manage the hotel petty cash and the sale of rooms in he hotel.
- Leadership towards work through the receptionists on his/her team
- To assist the Guest efficiently, courteously and professionally in all Front Office Duties, as per internal procedures.

Requirements

Your experience and skills include:
- Service focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Fluency in English; additional languages are a plus

Your team and working environment:
- Team with a culture diversity is highly appreciated & focusing on collaboration and cooperation
- Being a Heartist, people are at the heart of everything we do. Our main vision is to provide utmost service to our guests & create an amazing & everlasting memories with one another.
- Dynamic working environment with a strong brand that unites tradition, culture, innovation and performance

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

- Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.