General / Hotel Manager

Job description / Role

The General Manager will report into the CEO, you will have full P&L responsibility for the Hotel. You will be fully responsible for all operational and strategic management of the business.

The General Manager is responsible to manage property operations on a day to day basis of a single property to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control. Coordinates, directs and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.

Key Responsibilities

Pre Opening & Launch:
- Establish pre-opening budgets to manage overheads and costs
- Responsible for building a successful pre opening team & pre opening strategies
- Creating SOP’s and implementing them
- To oversee the pre opening activities and coordinate with company executives, owners and contractors alike.
- Ability to read construction design plans and contribute to Value engineering as per Design guidelines.
- Develop recruitment and training strategy including strategic talent management and succession planning
- Align operational objectives with core direction and strategy from the Owners.
- Manage property resources and risks
- Management Company’s Representative coordinating all of the pre-opening activities on hotel and coordinates with the construction team, the construction timeline and act as a liaison between hotel personnel, construction contractors and ensure value engineering in regards to construction.
- Assisting overseeing and managing all on site activities at hotel properties, including scope development, identifying and managing designers, as well as consultants, and contractors.
- Ensuring the Hotel is in compliance set by the local authorities.
- Project management including research of equipment, materials, supplies and methods, sourcing and negotiating qualified Supplier or contractors' bids, reviewing contracts, and quality control during all stages of the project.
- Develop long and short range plans for the operation of the campus. Ensure the plans, once approved, are properly executed. Ensure operational standards are communicated, trained, and maintained
- Assist and coordinate timely budget and forecasts regarding, but not limited to business levels, financial requirements, personnel needs and organization plans needed to support the resort operations
- Launching the hotel, including both soft and hard openings, and including direct involvement in sales and marketing activities during the opening phases

Post Opening:
- After the hotel’s launch, the GM will be involved in stabilizing the hotel and ensuring that stabilized operations run efficiently and maximize both customer satisfaction and resort profits.

Post-opening responsibilities include:
- Overseeing and managing all departments, working closely with department heads on a daily basis
- Monitoring customer satisfaction, through review of standardized feedback forms, and just as importantly by spending time directly with the guests and ensuring their needs are being met and expectations exceeded
- Assisting in residential sales as required to development with strong sales prospects
- Maximizing room yield and resort revenue through innovative sales practices and yield management programs
- Establishing annual and quarterly budgets and revenue projections, with regular updating
- Create a positive work environment in line with company’s values, vision and mission to produce a dynamic, driven, motivated and results-orientated workforce
- Planning and organizing accommodation, catering and other hotel services;
- Promoting and marketing the business
- Managing budgets and financial plans as well as controlling expenditure;
- Maintaining statistical and financial records;
- Setting and achieving sales and profit targets
- Analyzing sales figures and devising marketing and revenue management strategies;
- Recruiting, training and monitoring staff;
- Planning work schedules for individuals and teams;
- Supervising maintenance, supplies, renovations and furnishings;
- Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors.
- Ensuring security is effective;
- Carrying out inspections of property and services;
- Ensuring compliance with licensing laws, health and safety and other statutory regulations.
- Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
- Manage all financial, budgetary and P&L responsibilities through effective forecasting and contingency planning to maximize revenue and shareholder returns
- Develop and maintain a capable and cohesive Executive Team through effective leadership and mentoring

Requirements

- Currently working as a GM in the Middle East
- 5 – 10 years experience as General Manager including experience with leading 5* international hotel chains
- In-depth understanding of Middle East market and culture and hands on experience with pre-opening in Middle East
- Strong business and financial acumen with extensive experience managing multiple budgets and P&L’s, forecasting and managing pre opening and marketing budgets
- Outstanding leadership skills with experience managing Executive Leadership Team
- Experience with high end and fine dining F&B outlets
- Excellent English communication skills.
- International Hotel Management graduate, preferably MBA or equivalent

About the Company

The Heart of Europe (THOE) will be the worlds only island destination that brings together the best of Europe. The vision behind this worlds iconic, one of a kind project is to create an elegant European lifestyle experience where every detail is underscored by luxury and perfection.

Imagine a place where every day is a delight to the senses. Where every sunrise holds the prospect of a fresh discovery. A destination that inspires adventure. A life that lifts you far from the rat race. This is more than just a destination; this is a lifestyle like no other. An address that captures the very essence of effortless European living and creates a vacation experience that goes beyond imagination. This project brings together the very best of European designs, heritage and hospitality in a truly breathtaking and unique island setting. The Heart of Europe finds its home amidst the stunning archipelago of the World Islands, which stretch 4km from Dubais coastline. Surrounded by the glittering waters of the Arabian Gulf, this iconic project occupies a cluster of six islands within the World development, creating a contemporary haven that is the epitome of sophisticated living.