Group HR Director - (Hospitality / Restaurants)

Job description / Role

Department : Human Resources
Reports to: Chief Financial Officer / Chairman L o c a t i on: Dubai

Position Profile / Job Purpose
• Oversees all aspects of the Group’s Human Resources services, policies, and programs in accordance with the Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards.
• Must perform each essential duty and responsibility as listed below in a safe and satisfactory manner, whilst being customer and stakeholders focused.

Primary Responsibilities
• Recruiting and staffing;
• Organizational and space planning;
• Performance management and improvement systems;
• Organization development;
• Employment and compliance to regulatory concerns;
• Employee orientation, development, and training;
• Policy development and documentation;
• Employee relations;
• company-wide committee facilitation;
• Company employee and community communication;
• Compensation and benefits administration;
• Employee safety, welfare, wellness and health;
• Charitable giving; and
• Employee services and counseling.

Furthermore, the Human Resources Director shall direct administration, including reception and PRO services.

The Human Resources Director originates and leads Human Resources practices and objectives that will provide an employee-oriented, high performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce.

The Human Resources Director coordinates implementation of services, policies, and programs through Human Resources staff, reports to the Chairman and CFO and serves on the executive management team and assists and advises company managers about Human Resources issues by being a Business Partner.

Primary Objectives:
• Safety of the workforce.
• Development of a superior workforce.
• Development of the Human Resources department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, and high performance.
• Personal ongoing development.

Development of the Human Resources Department
• Oversees the implementation of Human Resources programs through Human Resources staff. Monitors administration to established standards and procedures. Identifies opportunities for improvement and resolves any discrepancies.
• Oversees and manages the work of reporting Human Resources staff. Encourages the ongoing development of the Human Resources staff.
• Develops and monitors an annual budget that includes Human Resources services, employee recognition and administration.
• Conducts a continuing study of all Human Resources policies, programs, and practices to keep management informed of new developments.
• Leads the development of department goals, objectives, and systems.
• Establishes departmental measurements that support the accomplishment of the company's strategic goals.
• Directs the preparation and maintenance of such reports as are necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Develops and administers programs, procedures, and guidelines to help align the workforce with the strategic goals of the company.
• Participates in executive, management, and company staff meetings and attends other meetings and seminars.

Training and Development
• Defines all Human Resources training programs, and assigns the authority / responsibility of Human Resources and managers within those programs. Provides necessary education and materials to managers and employees including workshops, manuals, employee handbooks, and standardized reports.
• Leads the implementation of the performance management system that includes performance development plans (PDPs) and employee development programs.
• Establishes an in-house employee training system that addresses company training needs including training needs assessment, new employee orientation or onboarding, management development, production cross-training, the measurement of training impact, and training transfer.
• Assists managers with the selection and contracting of external training programs and consultants.
• Assists with the development of and monitors the spending of the corporate training budget.

Employment
• Establishes and leads the standard recruiting and hiring practices and procedures necessary to recruit and hire a superior workforce.
• Interviews management- and executive-level candidates; serves as interviewer for position finalists.
• Chairs any employee selection committees or meetings.

Employee Relations
• Formulates and recommends Human Resources policies and objectives for the company with regard to employee relations.
• Partners with management to communicate Human Resources policies, procedures, programs and laws.
• Determines and recommends employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.
• Conducts investigations when employee complaints or concerns are brought forth.
• Monitors and advises managers and supervisors in the progressive discipline system of the company. Monitors the implementation of a performance improvement process with non-performing employees.
• Reviews, guides, and approves management recommendations for employment terminations.
• Leads the implementation of company safety and health programs.
• Reviews employee appeals through the company complaint procedure.

Compensation
• Establishes the company wage and salary structure, pay policies, and oversees the variable pay systems within the company including bonuses and raises.
• Leads competitive market research to establish pay practices and pay bands that help to recruit and retain superior staff.
• Monitors all pay practices and systems for effectiveness and cost containment.
• Leads participation in at least one salary survey per year.

Benefits
• With the assistance of the CFO, obtains cost effective, employee serving benefits; monitors national benefits environment for options and cost savings.
• Leads the development of benefit orientations and other benefit training.
• Recommends changes in benefits offered, especially new benefits aimed at employee satisfaction and retention.

Law
• Leads company compliance with all existing governmental and labor legal and government reporting requirements. Maintains minimal company exposure to lawsuits.
• Directs the preparation of information requested or required for compliance with laws. Approves all information submitted. Serves as the primary contact with the company employment law attorney and outside government agencies.
• Protects the interests of employees and the company in accordance with company Human Resources policies and governmental laws and regulations.

Organization Development
• Designs, directs and manages a company-wide process of organization development that addresses issues such as succession planning, superior workforce development, key employee retention, organization design, and change management.
• Manages employee communication and feedback through such avenues as company meetings, suggestion programs, employee satisfaction surveys, newsletters, employee focus groups, one-on-one meetings, and Intranet use.
• Directs a process of organizational planning that evaluates company structure, job design, and personnel forecasting throughout the company. Evaluates plans and changes to plans. Makes recommendations to executive management.
• Identifies and monitors the organization's culture so that it supports the attainment of the company's goals and promotes employee satisfaction.'s culture so that it supports the attainment of the company's goals and promotes employee satisfaction.
• Leads a process of organization development that plans, communicates, and integrates the results of strategic planning throughout the organization.
• Manages the company-wide committees including the wellness, training, environmental health and safety, activity, and culture and communications committees.
• Keeps the Chairman and the executive team informed of significant problems that jeopardize the achievement of company goals, and those that are not being addressed adequately at the line management level.
The Human Resources Director assumes other responsibilities as assigned by the CEO.

Human Resources Director Requirements
• Broad knowledge and experience in employment law, compensation, organizational planning, organization development, employee relations, safety, and training and development.
• Above average oral and written communication skills.
• Excellent interpersonal and coaching skills.
• Demonstrated ability to lead and develop Human Resources staff members.
• Demonstrated ability to serve as a successful participant on the executive management team that provides company leadership and direction.
• Demonstrated ability to interact effectively with the company Board of Directors.
• Excellent computer skills in a Microsoft Windows environment. Must include Excel and skills in database management and record keeping.
• General knowledge of various employment laws and practices.
• Experience in the administration of benefits and compensation programs and other Human Resources programs.
• Evidence of the practice of a high level of confidentiality.
• Excellent organizational skills.

Requirements

• Minimum of a Bachelor's degree or equivalent in Human Resources, Business, Organization Development.
• Ten plus years of progressive leadership experience in Human Resources positions.
• Specialized training in employment law, compensation, organizational planning, organization development, employee relations, safety, training, and preventive labor relations, preferred.
• Active affiliation with appropriate Human Resources networks and organizations and ongoing community involvement, preferred.
• Possess ongoing affiliations with leaders in successful companies and organizations that practice effective Human Resources Management.

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If you are interested in this opportunity and feel that you have the right experience please email your CV to richard@rsexecutive.com then contact me on +971503460616 to have a confidential conversation to find out more.

About the Company

RS Executive is a trusted provider of executive search, headhunting and bespoke recruitment solutions.

Headquarters in Dubai, strong local knowledge and extensive regional network combined with global reach, makes us the recruiter of choice.

We work with highly successful leaders with demonstrable achievements, who can drive your business forward and help you gain an edge against competitors in an increasingly competitive world. These individuals are in the top percentile within their field, can add instant value and be instrumental to the growth and success of your organisation.

We provide confidential, practical and informed advice to both the clients and candidates that we represent. By listening to their needs, researching, then providing fast and effective solutions we build long-term partnerships with these professionals.

We exclusively recruit for C-Suite, strategic leadership and management roles across all functions of a business.

• Accountancy & Finance
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