Guest Relation Agent

Job description / Role

Company Description

A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.

Job Description

As a Guest Relation Agent you will greet arriving Guests by providing a warm, personal welcome and offering assistance to Guests throughout the duration of their stay.Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

- Greet every Guest that walks in and out of the Hotel through the main entrance revolving doors
- Make our Guests and Visitors feel warm and welcome
- Assist Guests with luggage
- Assist Guests with directions to the Front Desk, or any other area of the Hotel
- Welcome Guests using authentically local greetings
- Engage in conversation with first time visitors, show them the lobby and the surroundings
- Assist the Doorman as necessary
- Recognize FPC Guests, welcome them back, and escort them to the FPC Desk for check-in
- Offer to enroll Guests who are not currently FPC members
- Additional duties, as assigned by the FPC Manager or the Front Office Manager

Requirements

Qualifications

- Must possess outstanding Guest services skills, responsibility, professional presentation and sophisticated communication skills
- Impeccable grooming
- Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.
- Must be flexible in terms of working hours
- Previous experience in customer service is an asset
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable

Ability to work cohesively as part of a team.

Additional Information

Visa Requirements:

Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.