Guest Relation Officer

Job description / Role

As a Guest Relationship Officer at our clients arcade business, your primary responsibility is to ensure an enjoyable and safe experience for our guests. You'll provide exceptional customer service, handle inquiries, and maintain a welcoming atmosphere.

Key Responsibilities:

Customer Service -:
~ Greet and assist guests.
~ Explain game rules and promotions.
~ Address guest concerns promptly.

Guest Engagement -:
~ Encourage participation in games and events.
~ Promote memberships and loyalty programs.
~ Gather and convey guest feedback.

Safety and Cash Handling -:
~ Monitor safety and report issues.
~ Handle cash transactions securely.

Arcade Maintenance -:
~ Report equipment issues.
~ Maintain cleanliness and order.

Salary:
AED 3,500 to 4,000 per month inclusive of fixed allowances.

Requirements

~ High school diploma or equivalent.
~ Previous customer service experience is preferred.
~ Excellent communication and interpersonal skills.
~ Friendly and outgoing personality.
~ Ability to work in a fast-paced and dynamic environment.
~ Basic computer skills for cash register operation.
~ Willingness to work evenings, weekends, and holidays as needed.

About the Company

Ignite Search & Selection is a leading Recruitment Agency in the Middle East. Ignite's team of specialist recruiters now works across a range of sectors including Legal, Digital/Technology, Retail/FMCG, Construction and Engineering.

We pride ourselves on given both clients and candidates expert market knowledge in our chosen sectors. We value getting a detailed understanding of our clients and candidates expectations to find the perfect fit for all parties.