Job closed
Ref: HP698-11141
Job description / Role
We are looking to recruit a Guest Relations Officer to join our growing team, based in Dubai. The main purpose of the role is to support the company in achieving the monthly and annual objectives through customer service support. This role is responsible for ensuring that all customers are provided with the highest standard of customer service be it from email, phone or walk in. Handling all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability.
The main responsibilities of the role are the efficient handling of customer enquiries for both phone, email and walk in; to provide accurate information about Honda products and service; to assist in the coordination of showroom requirements; to accurately log all walk in and phone enquiries on to the Fastrack system; to ensure that all customers are met and greeted properly when visiting the showroom.
Requirements
- 1-2 years' experience within the field of Customer Service
- Strong written and oral skills in the English language.
- Proactive,hardworking, motivated approach
- An understanding of IT systems would be advantageous.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.