Job closed
Ref: HP350-5639
Job description / Role
As Head of Customer Experience, you will work closely with the senior leadership to develop a strategic framework to scale up the organisation's customer experience operations, contributing to their growth and development.
Client Details
Well-funded fintech start-up in the UAE looking to enhance customer experience focused operations to support their exciting growth plans across the Middle East.
Description
* Liaise with senior management to understand the firm's requirements and ensure they are aligned to its' overall strategy.
* Oversee improvement, enhancement, and execution of the operations team to ensure timely delivery of projects in collaboration with the sales and marketing teams.
* Interpret and synthesise performance metrics to identify meaningful insights that can support your decisions.
* Incorporate insights and recommendations from the leadership team to develop strategic plan of action for the future.
Job Offer
* Attractive, tax-free salary
* Opportunity to play a crucial role in the ongoing growth and success of an exciting business.
Requirements
* Deep expertise in an operational role within a start-up environment, with a focus on customer experience, improving processes and operation management.
* Strong analytical skills with experience in MS Excel highly preferred.
* Proven leadership skills with the ability to interact and engage with the C-level management and executive leadership team.
* Strong command of written and spoken English; Arabic language skills are strongly preferred
About the Company
Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:
Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal
The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.