Head of Operations

Tangent International

UAE, UAE

Ref: LP003-405

Job description / Role

Employment: Full Time

- Builds, develops and manages support resources capabilities including resource management to SLAs, skills maintenance and ensuring training and certifications match business requirements
- Collaborates with partners, vendors, quality assurance, and account managers to ensure adherence to service KPIs and SLAs
- Facilities the groups adherence to ITIL V3
- Develop/package/present quantifiable value propositions
- Motivates and leads support resources; attracts recruits and retains required personnel
- Interacts with clients during the life of the services provided, as required
- Manages and continuously improves standards, templates and the level of collateral reuse and contributes to the growth and use of the knowledge library

Requirements

- 15 years of experience with at least 8 years as an IT Senior Manager
- Good degree level qualification in a Computer Science or related field or equivalent experience
- ITIL V3 Service Manager Certified
- Demonstrable experience of a high involvement with multiple IT services to multiple clients

About the Company

We are recognised leaders in international recruitment. We supply customers in 120 countries with an unrivalled resource network from 200. Our local knowledge provides them with straightforward and cost effective results.

With over 30 years experience providing supplementary staffing, Tangent have the ‘know how’ to deploy single consultants or entire project teams to anywhere in the world. With experts available in 190 countries we are here to supply 'in demand' and 'just in time resources' to our multi-national client base.

Tangent have worked with over 500 customers supplying contingent and campaign services. Our consultants and international researchers are adept at searching for the 'hardest to find skills' in restricted time frames. Our international recruiting database contains over 500,000 experienced candidates.

Get personalised updates on latest vacancies
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month
Head Of HR salaries in Oman

Average monthly compensation
OMR 1,950

Breakdown available for industries, cities and years of experience