Head of Operations - Robinsons

Job description / Role

Head of Operations - Robinsons - DFC, Dubai

Reporting directly to the Managing Director, the Head of Operations is responsible for effectively leading, driving and managing the Operational team to achieve maximum results and performance.

As the Head of Operations for Robinsons, you will be a coach and mentor to the Store Managers and be responsible for overseeing and managing all aspects of store operations in the GCC, establishing high levels of in-store standards; customer care & service and effectively managing all budgeted resources to secure agreed growth and profitability targets.

The Head of Operations role is an ambassador for the Robinsons brand; a key expectation of the role is relationship building with internal and external stakeholders, business networks and partners, the store teams and customers. As a leader within the business, the Head of Operations will co-ordinate the consistent implementation of agreed retail policies and procedures and ensure all dedicated store support functions operate effectively and efficiently.

Requirements

It is essential you have at least 5 years’ experience in a similar Operational or Area Manager role preferably within a Department Store. You will have a sound understanding of retail operational management across multiple and/or had previous experience in field based/multiple site experience with a proven track record in meeting targets and KPIs.

You must possess strong decision making skills, be good at networking and building relationships and have the ability to work with people at all levels in a multi-functional, deadline-driven environment. You will have excellent attention to detail, use a systematic approach to planning and prioritising activities and have a proven track record in achieving targets in a fast-moving, results-driven environment.

You must be proactive, self-motivated career focused and have excellent leadership and people management skills.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.