Job closed
Ref: SP657-11
Job description / Role
The Helpdesk Supervisor will report to the Helpdesk Manager. Manage and coordinate the Helpdesk team. Respond to the requests directed to the helpdesk and monitor the daily operations of the building.
- This role delivers client services by taking inbound calls, receiving email requests, making outbound calls and responding to emails requests received in adherence to procedural, productivity and quality standards
Requirements
Experience:
- Five years minimum experience in Helpdesk Operations.
Education
- Bachelor’s Degree
Additional Skills
- Ability to communicate
- Solid understanding in the principles of Quality Assurance and working to procedures.
- Solid understanding of Healthcare service and have experience in the use of computerized log-in systems.
- Completed communication training.
About the Company
Ever since its founding, the VAMED group has understood health to be a global, sustainable and holistic asset. VAMED may refer to a record of international success in all healthcare areas - prevention, acute care, rehabilitation, and nursing.
VAMED's international portfolio comprises the entire value chain from project development via the planning and construction of a healthcare facility, to highly specialized commercial, infrastructure, and technical services.
The VAMED range of services is both wide and deep and, together with VAMED's value chain, forms our USP that has made VAMED a leading healthcare provider with a global reach.