Holiday Homes Manager

Job description / Role

We are looking for a bubbly, tenacious, organised and customer oriented individual who can head our Holiday Homes division to provide guests and clients a 5 star holiday homes service, as well as building our holiday homes portfolio to onboard new properties.

Role Functions:

What the role looks like:

• Booking management: manage calendar to ensure no overbooking and scheduling bookings accordingly.
• Market research: understanding and monitoring market trends and changes to ensure listing are set at the correct prices and offering discounts where possible to ensure maximum occupancy of listings
• Guest relations: responding to enquires, processing reservations, cancellations, disputes and customer complaints.
• Social media marketing: ensuring our listings are marketed across all social media platforms
• Liaising and working with building management to ensure correct permits and smooth check ins for client
• Key responsibilities: collection, handover and storage of property keys. Ensuring a smooth check-in and check-out process for clients
• liaising and scheduling cleaning, maintenance and any other contractors of the property
• Raise issue resolution requests and claims against damages and submit supporting documentation/evidence to the team to follow up on these claims
• Business Development: Source new opportunities for Holiday Home rentals and work towards KPI's to increase our portfolio

Salary:
AED 6,000 to 9,000 per month inclusive of fixed allowances.
Additional benefits: Commission

Requirements

The ideal candidate will have the following:

• Holiday Homes/ Short Term Leasing Management
• Highly skilled in administrative tasks including excel, scheduling and calendar management
• Real estate experience essential
• Excellent organisational and communicative skills
• Presentable
• Strong outbound sales background
• Past experience as a real estate broker in a brokerage firm desired
• Western/ European candidates

About the Company

Rosenheim Luxury Properties is a Luxury Boutique Estate Agency with over 20 years of real estate experience between the two founding partners. A small yet experienced and focused team helps deliver a high-level client-focused customer service. We believe no two clients are the same, each has a unique set of requirements and circumstances. We help guide our clients with a data-driven approach using first hand experience of the buy-side and sell-side in the Dubai real estate market.

Rosenheim Real Estate focuses on high-end luxury properties. We don't mean just super expensive properties but those property developments that have been built with luxury in mind. We help our clients make well-informed decisions to choose a property that works best for them.

Rosenheim Real Estate is based in Emaar Business Park, off Sheikh Zayed Road in Dubai (UAE). A prestigious office location with every major bank and mortgage lender having a main office in this business park.