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Job description / Role
Summary
Main Duties and responsibilities:
- Receive all incoming calls and respond accordingly
- Allocate rooms and task list to team members
- Ensure keys are issued in line with security procedures
- Log and store all lost and Found property as per the set policies and procedures handover to Security
- Manage guest request and inquires and immediately
- Ensure all relevant guest information is communicated to team members and updated on guest profile.
- Carry out administrative and IT Duties
- Report all necessary maintenance daily and log the appropriate program
- Liaise with other departments to ensure all information is communicated efficiently and promptly
- Update system regularly to give maximum room return to the hotel active inventory
- Carry out any reasonable task set by the Housekeeping Manager.
Requirements
Qualifications
- Qualified candidates should possess strong and accurate communications skills with a critical eye for detail.
- Able to handle fast paced international environment where multi-tasking is essential.
- Must have working knowledge and experience with Microsoft office products.
About the Company
Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.