Housekeeping Order Taker

Job description / Role

Job Description

- To report for duty punctually wearing the correct uniform and name badge at all times.
- To answer the telephone as per the hotel standard.
- To run various status reports in order to do opening shift.
- To review the log book for any special request and instructions.
- To keep track room status: OO, VC, OC, Q-rooms, OS & VD.
- To coordinate VIP room, make up rooms and rush rooms.
- To monitor and issuance of various keys: master keys, floor master keys, pantry keys and mobile phones.
- To log all lost & found items.
- To maintain filling system.
- To inform security of any emergency brought to housekeeping attention.
- To update room status whenever required.
- To respond promptly and polite to any request from guest. Details to be logged in the log book.
- To maintain high standard of hotels policies relating to fire, health, safety, hygiene and sanitation at all times.
- To know fire and safety rules of the hotel.
- Occupational Health and Safety Responsibilities
- Ensure all OH&S legislation, policies and procedures are adhered to
- Be familiar with property safety, first aid and fire and emergency procedures
- Log security incidents and accidents in accordance with hotel requirements

Requirements

PERSONAL ATTRIBUTES
- Excellent reading, writing and oral proficiency in English
- Familiarity with Housekeeping/Butler duties
- Good communication and contact skills
- Must be well-presented and professionally groomed at all times
- Strong interpersonal skills and attention to detail

Qualifications
- Secondary/High School education

EXPERIENCE
- Minimum 2 - 3 years experience in the Housekeeping department

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.