Housekeeping Team Leader

Job description / Role

Housekeeping Team Leader

As a Housekeeping Team Leader, you will be responsible for providing excellent guest service and maintain overall efficiency of set standards for the Housekeeping function.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide

- Learning programs through our Academies and the opportunity to earn qualifications while you work

- Opportunity to develop your talent and grow within your property and across the world!

- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.

- Conducts daily briefing for Room Attendants

- Conducts daily inspection of employee grooming.

- Inspects all guest rooms, corridors and pantries on a daily basis to ensure highest standard of cleanliness.

- Conducts on the job training for all Room Attendants.

- Maintains effective employee relations.

- Checks and maintains equipment and machines used.

- Prepares job orders and co-ordinate with Engineering for follow up.

- Ensure special attention given to VIP rooms.

- Report any sick, irregular guest, and any stranger on guest corridors to the Housekeeper, Security Office immediately.

- Proper handover and take over of the incoming and out going shifts to be handled well.

- Report all Lost & Found items to Housekeeping.

- Prepare discrepancy report for the front office.

- Prepare inventory for room linen.

- Notify Housekeeper any damage caused by guest.

- Check and follow all maintenance report If the work is incomplete.

- Waters and changes all flowers as per schedule requirement.

- Ensures that all flower arrangements look pleasant before the delivery to the rooms.

- While inspecting guest rooms and other area there should be eye for detail.

- To respect key handling procedures.

Requirements

Your experience and skills include:

- Minimum of 2-3 years' experience in 5* hotel.

- Experience in the GCC and/or Middle East Region is a plus.

- Excellent communication skills, both written and verbal required.

- Be committed to exceeding guest expectations

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.