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Job description / Role
Souq.com is the largest ecommerce site in the Arab world. Every month, Souq.com attracts more than 35 million visits to its catalogue of more than 600,000 unique products in 20 different categories, including consumer electronics, household goods, fashion, watches, perfumes, toys, and baby products. Established in 2005, Souq.com today operates both as an award-winning retail business and an online marketplace that allows SMEs, merchants, brands and distributors to distribute their products online.
With more than 3,000 employees, we operate with the scale and ambition of a big corporation, but we cultivate a strong entrepreneurial and nimble mindset to ensure we execute with speed and efficiency. We have offices and local operations in UAE, Egypt, Kingdom of Saudi Arabia and Kuwait, and leading Product and Engineering centers in Jordan and India. We offer competitive salaries and benefits, and a unique opportunity to join the leading player in an ever growing and exciting industry.
This role would be for Q Express, Souq.com's logistic provider based in Dubai, UAE.
Primary Responsibilities:
- Overall Employee relations within the UAE Business Unit, which would include:
- Employee Grievances, Disciplinary Actions, Escalations - HR guidance
- Coaching & Mentoring employees & line managers
- Recruiting and Interviewing candidates for the vacancies with the briefs as shared by the line managers.
- Responsible for rolling out strategic HR initiatives.
- Ability to interview at least and to negotiate salaries after the line managers have agreed on the candidate.
- Organizational Development and Space planning for growth.
- Performance Management and Appraisal Systems (firstly writing JD's and then agreeing with the line managers on key measurable objectives)
- Knowledge of U.A.E. labor laws.
- Conducting the Employee Orientation, Ability to conduct employee induction programs for new staff into the organization and (maintaining and capturing employee data, preparing induction packs, and so on).
- Employee Handbook/Guidelines and Policy development and documentation.
- Leave Updating & management.
- Employee relations, disciplinary issues, addressing employee grievances.
- Data management and updating for the group of companies and HRMIS.
- Company employee communication, (Newsletters, events, announcements and all relevant announcements).
- Compensation and benefits administration.
- Employee safety and health to be adhered to as per the federal UAE law.
- Drafting all contracts, visa coordination, etc.
- Overseeing the HR department staff and handling all issues involving employee complaints and questions that cannot be answered by other staff.
- Handling matters relating to staff medical insurance /Workmen's compensation insurance/travel insurance etc.
- Compile the staff needs from the GM and ensure the proper manpower equipment. Validate the needs and track the movements
- Ensuring polices and processes are followed and adhered by all employees and line managers.
- Performance Management which includes Appraisal System & Performance Development Plan. Recommend suitable rewarding schemes by benchmarking peers in similar job families.
- Oversee Incentive Programs for the eligible group of employees; this would include creating score cards for all employees under incentive plan & creating the score cards for the head of departments.
- Review and validate the recommendations related the incentives or bonus that is in line with the company policy.
- Data management and periodic reports as required.
Requirements
- Bachelors Degree, preferably MBA in Human Resources.
- Minimum of 7 years of experience in Human Resources in the UAE, preferably with logistics background; with a minimum of 3 years of leadership experience.
- Seeking highly qualified candidates who are strategic thinkers.
- Excellent oral and written communication skills. MBA - HR qualified individuals.
- Candidates must be intelligent and self-motivated professionals.
- Knowledge of U.A.E. labor laws.
- Experience in coaching and mentoring along with driving processes.
- Experience in managing confidential discussions and assessing data.
Core Competencies:
- Interpersonal Skills, Negotiation Skills and demonstrated intense customer focus.
- Ability to champion HR leadership and driving processes in the Department.
- Demonstrated highest level of integrity, intellectual honesty, and strong work ethic.
- Sharp, analytical, and thoughtful. Analyses through problems to come up with solutions.
- Innovative & Pro-active.
About the Company
Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.