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Job description / Role
Key purpose
Assist in carrying out HVAC works as directed by the Technician / Supervisor adhering to work order instructions and procedures and compliance with HSE and QA/QC policies and not to interfere with the client’s activities.
Structure and reporting relationship
This shift based role reports to the HVAC Team Leader.
Key accountabilities
Customer
• Assist with various and types of maintenance work as required and where directed by the technician or Supervisor.
Operational Excellence
• Assist the HVAC technician to carry out planned maintenance and repair works as required.
• Identify and assist with the provision of tools, consumables, spares and other to assist the technician to carry out work to the approved standards.
• Ensure that a clean, tidy and safe working environment is maintained at all time by controlling tools, materials and waste products.
• Assist with specialist moves, equipment moves, and porterage duties as required.
• Assist in carrying out maintenance and repair activities as directed by the HVAC technician / Supervisor and adhere to Risk Assessments and Standard Operating Procedures.
• Conform to all necessary internal and/or external approvals before, during and after maintenance and repair work including Permit to Work and Lockout / Tag-out procedures.
• Maintain up to date knowledge through technical training provided by the HVAC technician or Supervisor for the safe and efficient operation of all maintenance and repair duties.
• Carry out cleaning work in plant and other rooms. Ensure that plant rooms are tidy and all assets and building structure are in good repair and painted to promote the professionalism of the company
• Participate in the Health, Safety & Risk programs including toolbox talks, health safety and environmental training related to work activities especially working safety and working at heights
• Use safe systems of work when working with all building services HVAC equipment.
• Carry out all other duties as directed by the line management to the benefit of the Serco FM services to the Client.
People & Culture
• Integrate and communicate effectively with HVAC technical staff and other trade staff (Mechanical, Electrical and Civil) as required.
• Participate in overtime, shift work and/or out of hours working as governed by the necessity to provide the emergency power service to the client.
HSQE Responsibilities and Information Security Responsibilities
• Attend all toolbox talks and safety briefings.
• Adhere to all HSE requirements and Codes of Conduct of the company.
• Adhere to all Risk Assessments / Method Statements to ensure safe working practices.
• Exercise a personal duty of care for own and teams health, safety and welfare
• Use safety equipment (including PPE) as required and intended
• Lead by example and look at ways to conserve energy, water, and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels
Requirements
Essential technical and professional skills, knowledge and qualifications
• Minimum three (3) years’ experience in a building services HVAC department or facilities management building services environment.
• At least a holder of High School Diploma.
• HVAC Vocational Training Certificate or part training and advantage
• Good level of the English language both written and spoken
• Proficient and able to demonstrate a complete understanding of assisting in HVAC planned maintenance and repair services.
• Technically competent with a clear understanding of working safely, HVAC tools and associated maintenance and test equipment.
• Able to foster good relations with colleagues and other departments and be a good team player.
• Flexibility, excellent attention to detail and ability to identify key issues and follow instructions.
• Able to work safely with knowledge of HVAC safety
Additional / special features of the role
• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
• Typical physical demands include high mobility to inspect all facilities in a high heat stress environment; high degree of manual dexterity, normal or corrected vision and hearing, extensive sitting, mobility sufficient to visit with departments or employees throughout the facility and lift up to 30 lbs.
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.