IFS - HC - Regional Learning & Development Manager

Job description / Role

IFS - HC - Regional Learning & Development Manager - Dubai

Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
IFS - Human Capital (HC)

Management Level
Manager

Job Description & Summary
A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You'll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.

The xLoS - Regional Learning & Development Manager is responsible for the design and delivery of best in class cross line of service learning solutions that meet our business purpose, in a cost effective and innovative way. The Regional Learning & Development Manager focuses on the creation of learning solutions in totality, from concept and design through execution and assessment. Works with the XLoS - Regional Development Senior Manager  to develop, define and implement the Learning & Development strategy for the ME.

Financial

- Recommend budget for the xLoS Learning & Development function across the region
- Manage budget and reporting process in line with the Firm's strategy, global guidelines and staff internal needs
- Manage and control the Learning & Development expenditure and cost per hour
- Identify new, cost effective delivery models  
- Ensure that the L&D team deliver value for money, on target, on budget, learning solutions

Customer

- Acts as a trusted advisor for learning related matters
- Manage and maintain strong relationships with regional and global counterparts / stakeholders
- Support synergies within the business to ensure that our programmes support the business in its future growth and encourage cross Line of Service working
- Consult with the business through, and when needed with, HCBLs and L&D Leads
- Liaise with People Leadership Team (PLT), HC Business Leads and L&D Leads to develop business skills programmes that meet not only the current business needs but also to predict future needs so that we can better support the growth of our business
- Liaise with PLT, HC Business Leads and L&D Leads to identify areas for future development initiatives

 Internal Process

- Manage and implement the ME Learning strategy in line with the Firm's strategy, global guidelines and regional focus
Plans, selects and leads to implementation of global learning programs to address employees' skill-development needs
- Explore, assess and build strong relationships with top tier training external vendors and certified coaches in line with internal needs
- Engage in high impact Learning and Development projects with global interaction
- Manage the assessment needs analysis and leverage outcome to map relevant courses accordingly
- Report relevant KPIs to measure course effectiveness pre and post participation, measuring staff accomplishment and performance
- Review evaluations of training courses, objectives, and accomplishments. 
- Manage and implement innovative ways while developing the learning activities, whether through facilitation, digital materials, instructor guides, or the venues
- Identify and incorporate best practices and lessons learned into program plans

Learning & Growth 

- Ensure the team has the necessary resources to perform autonomously while encouraging decision making and problem solving skills
- Promote collaboration, trust and improvement between team members and across the People Team 
- Work on specific projects related to L&D initiatives as assigned
- Develop a culture of continuous learning within the L&D team and benchmark against best practices in the HR industry 
- Ensure adherence to policies and procedures
- Responsible for the continuing professional development of self and junior team members 
- Develop members on the team from a technical standpoint
- Support internal knowledge management best practices, creating communities of practice both within own team and across wider function 
- Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
- Establish a healthy work environment for employees on the team

Requirements

Education

- Bachelor's Degree in Human Resources, Psychology or Business Management 
- Professional Certification in Human Resources is preferred

Language

- Fluency  in spoken and written English, proficiency in  Arabic is an advantage

Overall Experience

- 7+ years of experience of which 3+ years of relevant experience 
- Significant experience in an international professional services environment, including Learning & Development function is preferred

Specific Experience

- Deep understanding of best practice L&D processes, reporting and analysis

Knowledge & Skills

- Solid presentation and facilitation skills
- Strong customer service orientation with ability to use patience and diplomacy to handle issues 
- Ability to quickly understand key business challenges and strategic objectives and align Learning & Development strategy accordingly
- Ability to gather and analyse complex business requirements and advise on creative optimal solutions from a Learning perspective
- Excellent interpersonal skills and approachability
- Strong conflict resolution/management skills
- Knowledge of learning styles and techniques 
- Knowledge of HR best practices and processes
- Excellent interpersonal and communication skills
- Excellent team building and relationship building capabilities
- Ability to maintain highly confidential information

Travel Requirements
0%

Available for Work Visa Sponsorship?
Yes

Government Clearance Required?
Yes

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.