Implementation Specialist

Job description / Role

Responsible for transforming the business requirements into architecture and design documents in order to provide technical solutions to meet user needs.
- Gather, document and present estimates for efforts.
- Translates high-level, complex business requirements into technical specifications, manages changes to such specifications and educate clients and peers on the direction of the business impacted by a specific solution or a project.
- Must be able to understand and predict how all the pieces will fit together and identify potential issues and risks to develop mitigation strategies and contingency plans.
- Has advanced communication and negotiation skills, as well as an innate ability to simplify complex technology concepts and to plan, prioritize and seamlessly integrate all moving parts to deploy successful solutions.
- Work as part of the Customer Implementation team to deliver repeatable, scalable solutions in an effective and cost-efficient manner.
- Collaborates with business and technology teams to develop basic to complex solutions for clients.
- Designs, creates, and delivers routine to complex technical specifications for solutions and supports on multiple projects/issues with an advanced understanding of the platforms.
- Provides project implementation support to clients; ensuring customer expectations are exceeded.
- Coordinates with internal teams (Business, Project Management, QA and so on) to understand the project/task requirements and facilitate in order to ensure delivery on commitments.
- Manages non-routine, complex processing and change requests, as well as short term tactical and strategic customer initiatives.
- Acts as the Project Technical Lead for various initiatives – both internal and external – using Project Management best practices and skills.
- Proactively identifies operational opportunities to increase service quality or efficiency.
- Builds and enhances positive working relationships with key clients and internal stakeholders.
- Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines.

Requirements

- Extensive knowledge of the Payment Industry – Minimum of 5 years in a similar role.
- Strong analytical and problem solving skills.
- Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities;
- Excellent verbal, written, presentation and interpersonal skills.

Preferred Qualification(s)
- Strong technical background – Experience with ISO 8583 protocol, SOA, SQL and Programming.
- Experience with common payment industry oriented tools e.g. VTS, FinSim, MCPS, MAS and so on.
- Good knowledge of the card payments industry and the international card payment schemes, chip-card (EMV contact and contactless) and mobile payment technology, including NFC contactless and Secure Elements.
- Experience with payment scheme oriented certifications.
- Knowledge of Revolving credits.
- Working knowledge of full transaction cycle (Authorization, Clearing and Settlement, Dispute Management and so on).
- Knowledge of card personalization and key management/cryptographic is a plus.

Role Expectation(s)
- SKILLS / KNOWLEDGE – Having wide ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
- JOB COMPLEXITY – Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.
- SUPERVISION – Determines methods and procedures on new assignments and may coordinate activities of other personnel (Senior).
- PROBLEM SOLVING – A seasoned, experienced professional with strong problem solving skills and problem resolution is based on a broad base of business and technical knowledge.
- PRIORITIZING/MULTI-TASKING – Ability to manage priorities in a matrix managed environment.
- FACILITATION AND NEGOTIATION – Demonstrates the ability to stay on task and lead to results, maintain scope, and negotiate between differing objectives to arrive at consensus within time frames given.

About the Company

Networkers is a global recruitment consultancy helping unite job-seekers and hiring companies across the technology industry. Since Networkers was established in 2000, the business has grown considerably and we have consistently proven our ability to connect the right people with the right roles in the right businesses around the world. What makes us unique is our ability to offer a local service on a global scale. From our 14 offices spanning across four continents, we are able to recruit in more than 130 countries.