In-Room Dining (IRD) Order Taker

Job description / Role

Company Description

Banyan Tree Group is one of the world's leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.

The Group's diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree , Angsana , Cassia , Dhawa and Laguna , and the highly anticipated new brands of Homm , Garrya , Folio, and two new Banyan Tree brand extensions - Escape and Veya .

Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a ?tness center and 7 dining options.

Job Description

Summary

As an In-Room Dining (IRD) Order Taker at Banyan Tree Hotel, you will be the frontline ambassador for our guests' in-room dining experiences. Your role is to efficiently and accurately process guest orders, ensuring exceptional service and satisfaction.

Responsibilities

- Receive, process, and accurately input in-room dining orders, demonstrating attention to detail and a thorough understanding of guest preferences.
- Possess an extensive knowledge of the in-room dining menu, including ingredients, preparation methods, and potential allergens, to assist guests in making informed choices.
- Recommend additional menu items or specials, enhancing the guest experience and contributing to revenue generation.
- Interact with guests in a professional and courteous manner, addressing inquiries, providing menu recommendations, and ensuring a positive and personalized experience.
- Collaborate closely with kitchen and service staff to coordinate the timely and accurate delivery of in-room dining orders.
- Monitor the status of in-room dining orders, providing guests with updates on delivery times and ensuring seamless service.
- Conduct thorough quality checks to ensure that all in-room dining orders meet established standards in presentation and taste.
- Generate detailed reports on in-room dining order metrics, guest feedback, and other relevant data for continuous improvement and operational analysis.

Requirements

Abilities/Key Competencies/Skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company's Heartist service culture to be responsive, respectful and deliver a great experience.

Leading Myself

- Positive Orientation
- Operational Decision Making
- Self-Development & Management

Leading Others

- Developing an Empowered Team
- Leading an Engaged and Diverse Team
- Communication

Leading the Business

- Advocating Guest Passion
- Business Planning and Analysis
- Business Improvement and Change

Qualifications

Experience/Certificates/Education

- Previous experience as an Order Taker or in a similar role, preferably within a luxury hotel setting.
- Exceptional communication and customer service skills.
- Ability to thrive in a fast-paced environment while maintaining a high level of accuracy.
- In-depth knowledge of food and beverage operations, including menu items, ingredients, and preparation methods.
- Strong organizational skills with acute attention to detail.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.