IT Application & Operations Manager

Job description / Role

The IT Application & Operations Manager will be responsible for providing operational support for the various IT applications deployed for leading financial services organisation.

The person will supervise a team of Application Support Engineers and will be responsible for:
* The jobholder is responsible for managing the team which will provide application support and manage IT operations for the organisation.
* Responsible for overseeing existing systems and programs within the agreed SLAs
* Responsible for providing technical consultancy and support to the Business, Finance and Operations.
* Responsible for managing and coordinating with 3rd party partners, system providers, schemes and other external entities.
* Responsible for managing a team of Application Support Engineers
* Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (includes PCs, peripherals, servers, networking equipment, operating systems and other software
* Provides escalated technical support that requires an on-site presence (server, NAS, network or PC equipment failure), including data backup recovery. Performs complex software/hardware troubleshooting, patches and re-installations in cooperation with the Enterprise Helpdesk and in accordance with established SLAs.
* Provides consulting/training/education services such as data management and staff training for standard systems.
* Serves as the IT point of contact and accountable for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment.
* Responsible for local IT vendor, contract and outsourcing management.

Requirements

* Leadership and management skills
* Strong communication and negotiation skills
* Excellent understanding of the payments, card and banking industry and Credit/Prepaid cards payment cycle.
* Excellent knowledge of credit card management system such as VisionPlus
* A good knowledge of EMV and surrounding processes
* Presentable with Excellent presentation skills
* Excellent inter-relationship management skills
* Excellent written English skills
* Bachelor's Degree or equivalent experience

McGregor Boyall is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.

About the Company

Established in 1987, McGregor Boyall is a global recruitment consultancy providing permanent and contract / interim professionals across a wide variety of disciplines including Technology, Risk, Finance, Compliance, Legal, Marketing and HR & Talent Management. Since our inception, we have built an unrivalled reputation for helping organisations recruit the very best talent to ensure that they realise their business and operational objectives.

Headquartered in the city of London, and with further offices throughout the UK (Manchester, Birmingham, Edinburgh and Glasgow) as well as globally in Dubai and Singapore, we are able to offer recruitment solutions throughout the UK & Europe, Middle East and Asia Pacific regions.