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Job description / Role
At Atlantis The Palm, Dubai, we strive to create a destination experience that’s not only unforgettable throughout each customer’s stay, but truly memorable for a lifetime. Would you like to be a part of our team?
As a result of continuous growth and development, we have a unique opportunity for an IT Application Specialist to join our team of professionals.
The successful applicant will report directly to the Director IT, ensuring the smooth operation of all software / Hardware (Windows/Mac)with additional responsibilities including supervising all activities within the IT support team and maintaining and updating all required standards. It is imperative that the successful person has a lot of experience with MAC OS as this role will be specializing in this capacity.
Using your strong technical and communication skills, you will communicate and provide support to management on their IT needs as required whilst providing technical support to end users of Windows and Mac to variety of issues. You will Troubleshoot, diagnose and resolve hardware and software issues and perform applications and software tests to confirm stability and functionality.
The following duties will also be undertaken in the role;
- Document, tracks and monitors problems to ensure timely resolution
- Maintain, upgrade and/or replace computer hardware and software
- Communicate status, risks and opportunities to Director of IT
- Ensure that hotel data is secured and in line with stated standards and best practices
- Manage the local process for event management, enhancements and application fixes.
- Manage local implementation projects & testing of applications and hardware upgrades.
- Provide consultancy to better expedite access and the better use of information in the property
Requirements
- Hold an assertive approach to work
- Proactive with the ability to work autonomously
- Ability to liaise with all levels of management
- Ability to problem solve effectively with strong technical skills
- Very experienced with MAC OS
- Demonstrate analytical skills whilst recommending improvements
- Excellent attention to detail
- Ability to manage multiple processes
- Strong interpersonal skills
This position requires a dynamic person to join a culture of 80 plus nationalities, where you will be a part of a large team that creates an environment where people strive to do their best. Understanding the company’s vision and demonstrating its core values will be highly regarded.
About the Company
Atlantis is the majestic resort in Dubai situated on the Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.
From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and luxury of 5 star hotels. The resort offers relaxation and thrills for couples and families alike, including:
•Unique marine habitats - The Lost Chambers •An exhilarating water park - Aquaventure •Pristine white beaches •World-class cuisine in 20 restaurants, •An indulgent spa (ShuiQi ) to awaken your senses •Cosmopolitan boutiques to shop until your heart is content To stay or visit this landmark Dubai Hotel is to live out your dreams amidst warm Arabian seas.