Job closed
Ref: MP869-298
Job description / Role
• The IT Helpdesk Analyst acts as the first point of contact for all users within the Al Tamimi Office network.
• All user requests and incidents are recorded, analysed and fixed or escalated in a timely manner. The ITSA monitors and operates the firms Helpdesk system as well as supporting the 2nd line IT team in projects and looking after the office infrastructure.
• In addition the ITSA takes responsibility to visit ATCO offices from time to time to capture user feedback and address any IT issues encountered or raised by users, sense check the IT environment, do asset inventories and quality checks.
Requirements
The ideal candidate should have the following:
• Minimum 3+ years’ experience in supporting users in an IT first line support role, ideally experience in an organisation larger than 200 users
• Fluent in Arabic and English
• Excellent team player.
• Very good Microsoft Office skills in Word, Outlook, PowerPoint and Excel, ideally MCP certificate
• Passion for people, technology, service and IT processes and be able to see the big picture as well as the finer details of the IT environment
• Sound understanding of ITIL processes is a must, ideally supported by an ITIL Foundation Certificate
• Strong customer focus combined with negotiation skills and ability to execute
• Effective time management, prioritising and delegation
• Self-driven / self-motivated individual always seeking to improve current practice
• Excellent communication and interpersonal skills, for dealing with a range of personalities on all levels in a positive, direct and diplomatic way
• Familiar with industry standard systems and concepts (Windows environments – AD and Exchange, Microsoft Office
• Applications, Printing, Telephony, Network and IT security)
• Ability to setup, maintain and trouble shoot Audio/Video setups (Meeting rooms)
About the Company
Al Tamimi & Company is the largest and most dynamic non-affiliated law firm in the Middle East with 16 offices across 9 countries and comprising 330 lawyers.
Over the years we have advised, and continue to support, government, government-owned entities, local, regional and international companies, banks and financial institutions along with both international and regional law firms.
Our core strength is our people and the diversity of their experience and local knowledge. Our reputation for excellence and regional experience extends beyond our network of offices in UAE (Dubai, Abu Dhabi, Sharjah, Ras Al Khaimah), Kuwait, Qatar, Saudi Arabia, Jordan, Iraq, Bahrain, Oman and Egypt. As a firm, our ability to practice local law in each of these jurisdictions - and the ability of each of our licensed litigators to have rights of audience before local courts - is a unique strength that truly sets us apart from our competitors.