IT Service Delivery Manager

RP International (RPI)

Dubai, UAE

Ref: GP334-649

Job description / Role

Employment: Full Time

• Expert level knowledge of all ITIL Service Management disciplines.
• Managing the delivery, performance and supply chain of IT services to provide the required level of service, system performance and functionality required to meet business objectives
• Responsible for ensuring all enabling IT systems (for example, core applications, email, desktop devices, printers, data storage networks, the telephone system, the intranet and all data networks), plus all back-end supporting IT infrastructure components, are available and performing as intended.
• Management of all operational IT costs to drive value by developing cost transparency of IT services (for the total IT budgets across including those currently embedded within Departments).
• Identify and communicate the options available to the stakeholders to influence cost.
• Identify the relationship between costs, risk and service within the IT service and create service strategies and improvement plans to improve the balance in line with core business strategy and requirements
• Develop and implement IT service improvement plans to deliver the transformation agenda, industry best practice and changing business requirements.

Requirements

• Demonstrable experience in Service Management in a similar organisation (size, sector, systems, budget)
• Experienced with the product, procedures, standards and routines related to maintain an IS office
• Credibility and character to gain agreement and commitment without full authority at all levels of the organization.
• Capable of developing and maintaining strong working relationships with project team members, delivery teams and third
party suppliers. Capable of engaging and influencing senior managers
Qualifications:
• Preferably a graduate, but certainly of graduate caliber
• Preferably certified in ITIL (Expert level)
• Preferably certified in Prince II

About the Company

RP International is the leading specialist recruitment consultancy in the established and emerging telecoms markets.

From our hubs covering the Americas, Europe the CIS, the Middle East, Africa and Asia Pacific we have partnered with operators, vendors, systems integrators and consultancies in more than a hundred countries, giving us an in-depth understanding Of cultural sensitivities, local business practices and hiring requirements.

Our clients and candidates benefit from the long-term perspective and breadth of knowledge that comes from working with an industry partner.

From our beginnings providing telecoms expertise into deregulating markets, we have developed our range of services to supply executive search, contingent, contract and launch and transformation resource solutions across the industry.

Our historic success in cross-border search assignments connects our clients to a global network of industry talent.

We identify the best available candidates on a local, regional and international basis.

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Company Nurse salaries in Saudi Arabia

Average monthly compensation
SAR 5,000

Breakdown available for industries, cities and years of experience