Job closed
Ref: NP875-81
Job description / Role
Our client, a top tier corporate law firm in the UAE, is looking for an IT Service Desk Analyst to work in their law firm in Dubai. The successful candidate will have at least 4 years of experience in working for law firms/management consultancy firms, MNCs and IT consulting firms.
Responsibilities:
• Addressing user tickets regarding hardware software applications and networking
• To perform the system changes adhered to organizational policies
• Conduct remote desktop troubleshoot field support to end users along with documentation ticket maintenance
• Installing and maintaining hardware and computer peripherals
• Installing and upgrading operating systems and computer hardware/software
• Troubleshooting networking and connection issues
• Construct install and test customized configurations based on various platforms and operating systems
• Collaborate with Technology team members to ensure efficient operation of the organizations desktop computing environment
• If necessary liaise with third-party support and PC equipment vendors
Our client is very generous and will offer a competitive market rate based on experience.
Requirements
• Must be a UAE national
• At least 4 years of experience in IT Service Desk/Technical Support/ Desktop Support
• Experience with Service Desk support in a business or customer-focused operation
• Experience in working for law firms/management consultancy firms, MNCs and IT consulting firms.
• Service Delivery certification, Microsoft certification or other industry related certifications preferred.
About the Company
MENA Recruit came to fruition in response to a growing need for international legal talent in London and Dubai. Its initial focus began in the Legal sector, evolving as a service provider for other sectors such as Administration, Marketing, Business Development, HR, IT, Finance and C-Suite positions.
Over the last two decades, with roots firmly planted in the Middle East and operations expanding into the APAC region, MENA Recruit has gained intuitive industry knowledge and expertise. With its unique, people-focused approach, the firm has yielded competitive advantage for its clients and rewarding careers for the professionals it has supported throughout the years.
The company is dedicated to delivering the highest quality of talent and service to its clients while working tenaciously towards helping them achieve higher retention rates. For this reason, MENA Recruit is considered by both candidates and clients as a consultant in the truest sense of the word, offering guidance to both people and organizations on how to adapt to the constant change in market conditions and how to anticipate present and future challenges.
Presently, MENA Recruit provides services to organizations and professionals in the United Arab Emirates, Saudi Arabia, Bahrain, Oman, Qatar, Kuwait, Singapore, Hong Kong, Australia, and the United Kingdom.
With such an extensive global reach, strong brand value, decades of expertise, and an innovative approach towards business challenges, it’s clear why MENA Recruit is the partner of choice for both in-house recruiters and candidates internationally.