IT Service Engineer - Service Desk - Temporary

Al Tayer Group

Dubai, UAE

Ref: HP324-555

Job description / Role

Employment: Full Time

We at the Al Tayer Group are looking for an Temporary IT Service Engineer for our Service Desk Team to provide first level IT support for issues lrelated to PCs. laptops, software & IT accessories for the employees of the group

The candidate is expected to provide assistance to users to resolve their problems on-line, log problem calls, evaluate the logged calls, escalate the problems if found irresolvable by phone to next level of support and ensure that the problems are responded to & resolved within prescribed time limit, Keep track of the problems being attended to close the call as soon as the report on the resolution of problem is received, provide feedback to IT Management and Coordinate the inspection of IT infrastructure.

Requirements

As an IT Service Engineer you shall have a trade qualification or a Diploma in Computer Science / Engineering alongwith a 3 - 5 years of experience in the IT industry, preferably in a Service Desk role & handling customers in a multi cultural environemnent.

You shall be a self-motivated team player with good diagnostic skills and excellent customer service skills.

Knowledge of ITIL is a added advantage.

About the Company

Established in 1979, Al Tayer Group is a privately-held, diversified company with operations in 12 countries in the Middle East and beyond. With over 7,800 employees from 95 different nationalities, the Group has its headquarters in Dubai, UAE.

Al Tayer Group operates leading, quality-focused businesses in automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering as well as interiors contracting. The Groups portfolio includes several of the worlds leading brands such as Armani, Bvlgari, Banana Republic, Ford, Ferrari, Gucci, Gap, Harvey Nichols and Maserati. The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services.

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Safety Advisor salaries in UAE

Average monthly compensation
AED 11,000

Breakdown available for industries, cities and years of experience