Job closed
Ref: MP175-161
Job description / Role
As an IT Support Specialist your main responsibility will be to facilitate the smooth functioning of IT systems within the company. You will provide front line technical support for state-of-the-art applications and for any difficulties encountered by end users.
In addition to troubleshooting problems, you will be responsible for the proper operation the company's computer systems and ensure proper maintenance and running of software/hardware applications; as well as telephones and network availability at all times. You will deal with vendors for the purchase of IT equipment and will assist in the implementation of new projects assigned by the IT Support Manager
Main functions include;
- Liaise with the IT in charge to run day-to-day operations by providing technical support to end users and carry out system maintenance on regular basis
- Assess current and future data processing needs for different users and diagnose any system malfunctions
- Work on special projects assigned by IT Manager and ensure the development and execution of proper training and documentation
- Communicate with all user departments, hardware/software suppliers and sister companies and probe for latest releases and technological updates
Requirements
- Min graduate degree in computers with relevant Microsoft certifications
- Min 5 years of experience in the IT field
- Must be skilled in using Microsoft applications, ERP, POS software knowledge, LAN&WAN maintenance
- Must be residing in UAE
- Must be fluent in English and able to communicate fluidly and clearly
About the Company
Since 1983, Etoile Group has established at the forefront of the luxury fashion retail industry in the Middle East. It has the ultimate market know-how and regional experience and uses them to continually develop its brands. Its expertise of the industry stretches from launching to establishing brands through innovative multi-brand stores and iconic flagship franchises.
The Group has the credentials to back its claims; the fact that all the most respected international fashion brands have chosen Etoile is testament to its leading position.