Ref: LP452-401

Job description / Role

Employment: Full Time

Responsible for the support in the delivery of major/highly complex information/ technology projects that are part of the strategic, key technology direction within specific IT functional area. This includes, project planning, resource and budget management and overall project administration, as well as key contact point for business in the identification of issue resolution. Provides support to the Project Manager as required.

GENERAL RESPONSIBILITIES:

Project Management:
- Support the Project Manager in the delivery of technology enabling change initiative projects and IT deliverables in high priority, medium or strategic level for respective IT functional area
- Help develop functional specifications, project approvals, RFPs, TOR and other project related documentation within scope of the subject matter of the project
- Review solutions provided by vendors against the project requirement
- Assist the business in understanding system functionality
- Agree SLAs for project delivery and ensure that they are met
- Investigate issues reported by the business and manage the identification of the resolution with internal IT or the vendor
- Support with the overall project administration - management of project plan and project reporting
- Support with coordination of project documentation: transition documents, technical document procedures etc
- Support in the review and/or select vendors and monitor contract compliance and project deployment as required
- Support the project manager with the project transition from project to production and successful handover to production support team.
- Provide support to the SIT process and ensure UAT assistance is provided to the business

Project Analysis and tracking:
- Support in the provision of technology based information, such as system performance dashboards, service levels and issue resolution to the business
- Work with IT risk and Control to ensure that project performance measures and metrics are in place
- Review and ensure that no critical high audit findings are live on a project. Manage mitigating action as required
- Problem analysis, troubleshooting and resolution
- Monitor and Reviews Capacity planning reports

Business Alignment:
- Support the Project Manager and work with the business as a partner to understand the business unit’s technology requirements and assist in translating these requirements into IT project deliverables
- Liaise with the business re troubleshooting and new initiatives
- Deliver to a standard of fast resolution of problems, demonstrated by a service-orientated mindset throughout the team.

Leading People:
- Coordinate with system analyst IT teams (internal and external) as required for project delivery
- Manage work allocation, and problem resolution including driving and motivating personnel towards achievement of specific objectives and departmental goals as required.
- Ensure delivery of service levels to the bank.

Communication:
- Support with the communication of project status (milestone and deliverable reporting), issues, and/or concerns with executive management, team members, and Information Technology managers.
- Communicate the customer impact and issues to the business

Current knowledge of IT sector development:
- Maintain a current knowledge of technology trends and emerging, technologies and techniques which may be of benefit to the Group.

TEAM LEADER ACCOUNTABILITIES:
- Responsible for hardware maintenance, administration, and configuration of network devices, network security equipment; liaising with ISPs (Internet Service Providers) to ensure uptime of the network; and problem-solving, e.g. issues with the ISP that could result in network downtime or degradation.
- Ensure that the network is available for customers to use all applications at all times
- Responsible for managing the performance and capacity of the line, e.g. make sure there is no packet loss or deterioration of the line, add Networks as required to the current infrastructure, and ensure there is no impact on existing services at the same time.
- Ensure the availability and performance of the telephony system in order to guarantee effective communications across all branches at all locations; they will also be responsible for the planning, development, installation, testing, modification, and evaluation of all networks and voice communications systems, related client services, and reporting
- Administers and monitors the Bank’s IT data, voice and network security infrastructure and supports with the migration to a new infrastructure as directed.
- Plans and administers problem resolution of the internal and external
- Monitors the Bank’s network and proactively identifies problems, takes appropriate action by calling the service provider or arranges for the replacement of faulty equipment.
- Monitors the performance of the network in terms of traffic and statistics and identifies bottlenecks and takes appropriate action to facilitate normal data transfer rates.
- Ensures all the documents related to data, voice, network security including telecom inventory are updated

Requirements

- A university bachelor's degree in a technical discipline is essential. A masters degree in a business systems related subject area would be desirable.
- Technical Qualification - CCNP on Routing and Switches.
- At least 5-6 years working experience in IT Network field in a MNC or financial institution with a banking background at least 1-2 years with a wide experience in management of application systems and technical systems.
- Candidate should have strong technical working experience in Cisco Nexus switches, Firewall and routers.

Professional Qualification:
- Project management Prince II or PMI (or equivalent) certification is highly desirable in a financial service culture preferably banking.
- AVAYA Certified Specialist implementation on Call Centre(ACS)
- AVAYA Certified Expert implementation on IP Telephony(ACE)
- Cisco Certified Network Associate or Cisco Certified Network Professional

About the Company

ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.

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