Job closed
Ref: RP457-104
Job description / Role
Responsibility:
The employee is responsible for providing technical assistance and support to users of computer systems, software, and hardware. This may involve answering questions, troubleshooting problems, installing and configuring software, and providing technical support over the phone or in person.
Some specific responsibilities of a technical IT support person may include:
• Responding to technical support requests from users via phone, email, or in person
• Troubleshooting and diagnosing technical problems with computer systems, software, and hardware
• Installing and configuring software and hardware
• Maintaining inventory and documentation of computer systems, software, and hardware
• Updating and maintaining technical support knowledge base
• Providing training and instruction to users on computer systems, software, and hardware
• Escalating complex technical problems to higher level IT support staff or vendors
• Providing support for mobile devices and laptops
Requirements
The specific job requirements for an IT support role will vary depending on the specific needs of the organization. However, some common requirements may include:
• A bachelor's degree in Computer Science, Information Technology, or a related field
• Technical certifications, such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE)
• Experience in technical support, preferably in a corporate or enterprise environment
• Strong problem-solving skills and the ability to troubleshoot and diagnose technical issues
• Excellent communication and customer service skills
• A good understanding of computer systems, software, and hardware
• Experience with operating systems such as Windows and Linux
• Experience with networking technologies and protocols
• Familiarity with remote support tools and technologies
• The ability to work independently and as part of a team
In addition to these technical requirements, IT support staff should also have strong organizational and time management skills, as well as the ability to handle multiple tasks and priorities
About the Company
TXM Labour Supply is an international recruitment and manpower company with a valid "on demand" labour licence.
Alongside recruitment we also provide clients with a complete business service, delivering HR, Payroll, Administration and Sponsorship support.