IT Technician

Job description / Role

This is a new kind of hospitality, grounded in the spirit of discovery, the fantasy of nightlife and the adventure of connection. Hyde is more than a brand, it's a state of mind.

THE HYDE DUBAI

Hyde Hotels, Resorts & Residences, part of the world-leading Accor group; today announced the first Hyde hotel outside of the United States, Hyde Dubai Business Bay, in close proximity to the iconic Burj Khalifa directly fronting the Business Bay canal and promenade.

Hyde Hotel Dubai Business Bay, a five-star hotel, is set to open in Q4 2021. The 276-rooms, all with balconies, will be a mix of gracious standard rooms and luxurious suites with views of the Dubai Canal, the Dubai skyline and the iconic Burj Khalifa - the tallest building in the world.

Hyde Hotel Dubai will feature three incredible culinary experiences including the Mediterranean concept, Cleo Mediterráneo, contemporary Japanese from Katsuya, hand-crafted burgers from Hudson Tavern. Also on the property will be The Perq, a coffee concept, a lobby lounge, and Hyde pool & lounge as well as a spa, male/female salon, fitness center, a swimming pool and retail area. The hotel's public areas, guestrooms and Cleo will be designed by Ciarmoli Queda Studio. Katsuya, Hudson Tavern and Hyde pool and lounge to be designed by Tristan Plessis Studio.

THE POSITION

To ensure that timely IT support is rendered to all guests and departments, especially in areas with guest contacts.

JOB RESPONSIBILITIES

- Familiar with all the systems Opera, Micros, Windows 2003 and 2008 Servers, all windows client operating systems.
- Experience in managing systems and networks
- Provide In-house guest IT related matter troubleshooting and practice a proactive support by maintaining the services at 100% availability
- Coordinate and manage projects
- Experience in dealing with vendors and users at all level
- Oversee the work of the projects and ensure on time completion
- Document project progress
- Ensure that IT actively contributes to cost saving and revenue generating strategies
- Coordinate, introduce, implement, continuously manage and use best practice of Information Technology and telecommunications in order to protect, manage and exploit the use of IT within the business, effectively.
- Ensure Information Technology standards and best practices are communicated, implemented and measured.
- Support the business in the preparation of contingency plans & co-ordinates the regular testing.
- Support all the IT related issues in the company.
- Supervise and support the activity of the IT Butlers

Requirements

PERSONAL ATTRIBUTES

- Sound Computer knowledge in Opera System, MICROS and MS office applications etc.
- Good project management skills
- Pleasant personality
- Neat appearance
- Displays initiative
- Customer/people-oriented
- Proactive and requires minimum supervision
- Oral and written fluency in English
- Team player
- Flexible and adaptable to different working locations

QUALIFICATIONS

- Diploma in IT

EXPERIENCE

- Minimum of 2- 3 years relevant experience with at least 1 year in a similar capacity in a Hotel

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.