Junior CRM Marketing Executive

Job description / Role

Job Summary:

This position is responsible for supporting the CRM evolution within Michael Kors, Tory Burch and Karl Lagerfeld for system and tool integration, data integrity, digital transformation and Business Intelligence activities. This role will help capture and coordinate the brands' requirements and project manage them to delivery.

What you'll do:

- Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
- Implement activities under minimal supervision
- Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner
- Run regular workshops with the Brands to capture their requirements for CRM and eCRM
- Work closely with the Brands to manage their specific CRM projects
- Manage CRM activities to support brands customer lifecycle management
- Coordinate with relevant department managers to deliver projects to time and cost budgets
- Support in suppliers benchmarking and sourcing strategy
- Manage the scheduling, testing and deployment of all CRM and eCRM projects
- Design, build and run Business Intelligence reports for country's needs (monthly and quarterly)
- Manage data integrity at Group level
- Keep abreast the latest technologies and advancements in CRM
- Participate in relevant projects and community activities as and when needed

Requirements

What you'll have:

- A minimum of 1 year of experience as a CRM coordinator or CRM Executive
- University Degree in Marketing, Business Administration or relevant
- Strong experience in emailers. Knowledge of HTML is a bonus
- Experience with Salesforce preferred
- High levels of motivation
- A proactive team player with the ability to work autonomously
- Strong time management skills and ability to meet deadlines

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.