Key Account Manager - Technical

Job description / Role

Key Account Manager - Technical
Location : Dubai, UAE
Role Type : Permanent

Description
The KAM-Technical is responsible for field execution of the client products. This role is responsible for ensuring services are seamlessly delivered to the clients and is expected to recognize client issues and needs by collaborating with customers and different stakeholders.

Key Accountabilities (tasks, duties, responsibilities)
- Partner with the respective customer(s) to help them understand the client solution capabilities and address customer's queries
- Serve as a strong advocate for your clients(VOC) to ensure the client maintains high customer satisfaction
- Partner with Sales to meet or exceed client revenue goals
- Coordinate between the customer and internal ops team for seamless deployment of energy solution
- Partner with Operations team to identify ways to improve and streamline deployment;
- Recommending methods of improvement and ensuring actions are implemented on time
- Manage a portfolio of accounts and coordinate operational resource plans with team manager
- Maintain a strong working knowledge of all the client products and services, engaging subject matter experts as needed
- Perform regular business reviews, monitor progress, track KPIs for all the assigned accounts. Conduct regular health review meetings to ensure that there is no deviation
- Provides proactive visibility and effectively communicates delivery targets, commitments and progress to the concerned stakeholders
- Conduct performance analysis and identify gaps and opportunities for energy saving measures/improvement in the existing technologies, infrastructure to enhance their efficiency
- Constantly looking to identify impediments or obstacles early, actively working to resolve those impediments, and escalates when needed.
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand

Requirements

Qualifications
- BE/B.Tech preferably in EEE/ECE
- Technical certification on MS Project preferred
- Certified Scrum Master(CSM) certification will be an added plus

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:

• IT & Telecommunications
• Engineering & Construction, Oil & Gas
• Banking, Finance & Legal
• Sales & Business Development
• Marketing, Public Relations & Communications
• Human Resources & Training
• Customer & Support Services (Secretarial and Administrative)
• Operational, Supply Chain & Logistics
• Executive Recruitment
• Emiratization Solutions
• Recruitment Program Outsourcing Solutions
• Managed Service Provider Solutions
• Talent Based Outsourcing Solutions
• Outsourced Staffing Solutions