L3 Windows Engineer

Job description / Role

PURPOSE: Provide Windows, Virtualization & SharePoint Level 3 support for Managed Services customer environment. This includes Designing, Architecting, installing, diagnosing, repairing, maintaining, documenting and upgrading all necessary technologies to ensure optimal datacenter performance.

JOB RESPONSIBILITIES:
- Provide common and advanced system administration functions for local and remote systems including user administration, automation, patch management, backup and restore, capacity/log monitoring, clustering and replication.
- Prepares and executes systems maintenance plans to proactively manage reliability and service expectations.
- Responsible for auditing, upgrading, and managing OS’s on all production systems and components.
- Identifies and follows best practices in performance tuning and optimization to identify and eliminate performance bottlenecks.
- Prepares and maintains technical documentation to assist in on-going operation, maintenance, and development of the enterprise services.
- Provides timely and frequent technical updates to customers
- Understands and supports agreed SLA services, this includes meeting response, resolution, reporting and RCA timelines.
- To assess the domain IT landscape assessment for gap analysis and infrastructure portfolio optimization
- Schedule/review/approve & execute production changes for the Wintel. Virtualization & SharePoint Infrastructure and ensure that the change requests and new projects are implemented within defined timelines
- Capacity Performance and Planning for Wintel. Virtualization & SharePoint Infrastructure
- Creation & Maintenance of operations checklists to be followed by L2 and L1 support teams.
- Research and recommend innovative and automated approaches for system administration tasks.
- Lead transition activities for windows , virtualization and SharePoint domain including liaison with incumbent and client team
- Assist in identifying gaps and improvements needed for a customer in transition.
- Acquire, document and transfer knowledge to the team as part of the Transition process
- Prepare required documentation for all services as part of transition / project completion and handover
- Upto date with the existing skills and tools in the market
- Mentor and train other team members.
- Ability to work independently and in a team environment.
- Ability to communicate well with internal and external contacts.
- Publish Known error articles into KB

Wintel L3 in Production Support with 24/7 Operation:
- Windows 2003/2008/2012 OS Administration & Support
- Windows 2003/2008/2012 Active Directory, DNS, DHCP, IIS Administration & Support
- Windows 2003/2008/2012 Cluster Troubleshooting
- Microsoft Exchange 2003 /2007 /2010 /2013 Administration & Support
- Microsoft SQL 2003/2008/2012 Administration & Support
- Blackberry 5.x / 4.x Administration & Support
- WSUS SCCM Administration & Support
- Expertise in Microsoft TMG/UAG Server, & Citrix
- Backup Client experience i.e. NetBackup, BackupExec & TSM are preferred
- Demonstrated ability to use in-depth troubleshooting to resolve network or disk i/o issues using tools i.e. Wire Shark, Netmon or utilities like Powershell, etc
- Good Skills in VB Scripting, batch and PowerShell programming or in any other scripting language
- Good understanding of Server consolidation/Migration/Virtualization/Data Centre consolidation in X86 and RISC Domain
- Good understanding of IBM, HP, Dell Blades and Sun (RISC Servers) hardware
- Coordinate new servers rollout across multiple Wintel Infrastructure environments.
- Ensure that new servers are configured to corporate standards and compliance

Hyper-V/VMware L3 in Production Support with 24/7 Operation:
- Architecting Virtualization Solution using VMware or Hyper-V Industry standard hypervisor
- Data Protection, High Availability, Service Console Security Support
- VMware ESX builds Administration & Support
- VMware P2V and V2V Migrations
- vSphere Install/Configure/Manager Administration & Support
- VMware HA & DRS Administration & Support
- Understanding of SAN concepts and the SAN Fabric network – e.g. LUN provisioning, Zoning
- Script ESX Server deployments for remote installation

SharePoint L3 in Production Support with 24/7 Operation:
- Provide support on SharePoint servers on L2/L3 level for enterprise customers
- Strong working knowledge on SharePoint 2007/2010/2013
- Strong troubleshooting skills on SharePoint 2007/2010/2013.
- Knowledge in SharePoint development including application level support

Requirements

- BTech Computer Science.
- At least 12 years of experience in Designing, Architecting, Installing & Supporting Windows, Virtualization & SharePoint Infrastructure.
- Working technical knowledge of current protocols, operating systems and standards.
- Able to operate effectively in a team environment with both technical and non- technical team members
- Experience in managing and supporting enterprise class datacentre environment.
- Able to operate with minimal supervision
- Able to manage time effectively, set priorities appropriately
- Able to maintain professional demeanour under stress
- Able to operate within customer standard operating procedures.
- Familiarity with IT Security and Architecture reviews
- Familiarity with handling and mitigating attacks related to viruses, and malware
- Hands-on investigation and log analysis exposure
- Well versed with ITIL V3 framework of service support.
- Good communication (both verbal and written) skills

Certifications:
- Microsoft Certified Systems Engineer
- Microsoft Core Solutions for Exchange Server 2013
- Microsoft Server 2008 R2 Virtualization Administrator
- Microsoft SQL Administrator 2012
- Server Virtualization with Windows Server Hyper-V and System Centre
- Microsoft certified Technology Specialist in SharePoint Server 2010
- VMware Certified Processional on vSphere5 VCP5
- ITIL V3 Certification.
- A+ and N+ experience (Desirable)
- Cisco Certified Network Associates(Desirable)
- Microsoft Private Cloud – System Centre 2012 (Desirable)
- Microsoft System Centre Configuration Manager 2012 (Desirable)

SKILLS AND ATTRIBUTES:

Working knowledge of below list of Technologies:
- Microsoft Windows 2003/2008/2012 OS & Clusters
- Microsoft Exchange 2003 /2007 /2010 /2013
- Microsoft Windows 2003/2008/2012 Active Directory, DNS, DHCP, IIS
- Microsoft SQL 2003/2008/2012
- Blackberry 5.x / 4.x
- WSUS SCCM 2008/2012
- Hyper-V 2012
- VMware ESXi v4 / v5.5 / v6
- SharePoint 2007/2010/2013 Administration & Development

Desirable Working Knowledge of:
- Remote Control Tools e.g. Dameware, SCCM, terminal Services
- ITSM Tools e.g. Manage Engine Service Desk Plus, Remedy, TSRM
- Remote Monitoring Tools e.g. ManageEngine, Solarwinds, Tivoli , SCOM etc.

About the Company

Building businesses, changing lives

At Tandem, we’ve built a vast network of top-tier professionals across the globe. We empower businesses to thrive by delivering unmatched talent solutions. With our global reach, collaborative approach, and unwavering commitment to excellence, we drive transformative growth and shape exceptional teams.

Who we are.

We are a team of industry experts, driven by a passion for innovation and excellence. We are dedicated to providing unique talent solutions and nurturing collaborative partnerships that redefine success.