Learning and Development Manager

Job description / Role

Company Description

We bring to you and your family an Arabian hospitality at its finest with an atmosphere of pure luxury and magic. It is in Marjan Island Resort & Spa, managed by Accor that you will find the best of both worlds, a luxury 5- star establishment standards and
a canvas of true Arabian tradition.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

This position plays a crucial role in laying the foundation for a skilled and motivated workforce, contributing to the hotel's successful opening and long-term prosperity. The overall scope of work is to plan, coordinate, and execute trainings for the hotel Heartists and equip them with the necessary skills and knowledge to deliver exceptional service while emphasizing their role in achieving success .

Coordinating with the hotel management closely while collaborating with the corporate office to ensure outstanding deliverables and performance development.

Requirements

Qualifications

-Assessing comprehensively training needs for preopening and post-opening stages.
-Developing and maintaining SOPs in collaboration with department heads, aligning with hotel policies.
-Implementing a system to assess training effectiveness, refining modules based on feedback and industry trends.
-Designing programs- and delivering trainings covering essential skills, job-specific knowledge, and the hotel's service culture for operational and administrative departments.
-Identifying opportunities for enhancing employee skillsets and workforce flexibility along with organizing workshops for a positive and collaborative work environment.

Additional Information

What's in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.