Learning and Development Specialist

Job description / Role

The Learning & Development Specialist will lead the design, development, and delivery of courses, as well as the management of training metrics and resources in support of the Air Arabia’s overall business objectives.

All learning strategies must be aligned to drive growth and innovation, strengthen organizational performance and resilience, and continually develop critical skills, knowledge and capabilities

Key Accountabilities
- Identifies gaps between ideal and actual performance required to meet the organizations business needs and determines performance deficiencies; aligns learning solutions with business goals
- Design and develop creative training solutions that meet business needs and align with company goals and training framework.
- Closely follow new learning and development research, materials, methods and techniques and incorporate new ideas into programs
- Measures and analyzes effectiveness of learning and performance improvement solutions and identifies opportunities for continuous improvement with an emphasis on performance metrics including behavioral change and business results
- Acts as a partner with business leaders to provide L&D support to achieve the business objectives
- Updates and maintains existing training course session plans and associated resources.
- Adds new training courses to the course catalogue in line with business needs, designing the training, creating session plans and all course materials.
- Creates e-learning training courses on a variety of subjects.
- Assists with the sourcing of external training and training service providers.
- Supervision of the Learning Management System (LMS) and related learning technology platforms
- Provides overviews on materials to facilitators/trainers; assists trainers in learning exercises and materials
- Establishes a team of Subject Matter Experts in specialist subjects
- Evolves a learning culture across various levels and functions within Air Arabia as well as embedding a development mindset

The role defined here is not exhaustive and duties and responsibilities in line with the job function may be added from time to time.

Requirements

- Minimum three (3) years' experience in Human Resources, training or learning and development focused role, preferably in airline, travel, retail, hospitality or banking environment is essential.
- Higher education qualification in training, learning and development, etc. is desirable.
- Experience Net Dimensions LMS programme or similar
- Experience of designing and building e-learning/virtual learning programs desirable
- Two years’ experience in a customer service environment preferably in the aviation, travel, retail, hospitality or banking environment sector is desirable.
- Excellent spoken and written English language communication skills
- Spoken and written Arabic language communication skills is desirable
- Excellent presentation skills
- Excellent motivational skills and the ability to improve all staff performance to increase productivity.
- Excellent organizational skills.
- Comfortable working to tight deadlines
- Analytical Thinking: The ability to analyze issues and problems logically, to think laterally, to spot trends, possible consequences and determine appropriate action.
- Continuous Learning: A strong personal commitment to self-development resulting to establishing and enhancing a high level of expertise and knowledge related to your functional area that adds value to the quality or quantity of your work.
- Critical / Challenging: The ability to improve by critically examining what is being done and seeking better alternatives.
- Attention to Detail and Quality: The ability to consistently produce error – free output; concerned with maintaining high standards of accuracy and quality.
- Customer Service Orientation: Discovers the needs of internal and external customers and strives to deliver services and products to meet these needs.
- Initiative and Commitment to Achieve: The tendency to act in a self – directed way, by taking action before being directed or forced by events; to seize opportunities, probe for in-depth information and deliver significantly more than the minimum required, whilst protecting safety, health and long – term productivity.
- Cost Orientation: The drive to reduce costs.

About the Company

Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africa's first and leading low-cost carrier flying to over 100 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier concept in the region and is on a mission to serve all Arab countries and beyond, constantly undergoing aggressive route expansion, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco, Egypt and Jordan. Over the past thirteen years, Air Arabia, through continuous market research and customer feedback, provides a range of value added services to millions of passengers who chose to fly with Air Arabia's fleet of A320 aircraft. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since.