Learning and Development Specialist

Job description / Role

- Learning Solutions and Organisational Development Adhere to the predefined training and development framework, diagnose learning and performance gaps, recommend, design, develop and deliver innovative solutions and evaluate business impact, consistently achieving excellent customer satisfaction at all levels and meeting agreed KPIs.
- Change Management Assess learning needs driven by new PSS system and process changes; plan and deliver training activities needed to address the impacts of the change.
- Identify and agree on key success indicators/KPI with the business to measure the impact of change.
- Provide performance reports and key learnings on leading indicators of change and make, recommendations for corrective action. Provide support and consultancy during change to ensure changes are thoroughly and smoothly implemented, help achieve business goals and provide lasting benefits to the organisation.
- Project Management: Ensure that assigned L&D projects are delivered on time, within budget, in adherence with quality standards and meet customer expectations.
- Programme Ownership: Ensure that changes to the business environment are analysed and recorded and training programme content updated so as to ensure learning solutions remain current and valid.
- Quality Management: Demonstrate adherence to Quality and Standards and action improvements to ensure interventions are current, relevant, accurate, and fit for purpose.
- People Management and Development: Take ownership of agreed performance objectives, competencies and development plans; actively pursue self-directed learning in order to remain current and in line with industry best practice.
- Vision, Mission and Values: Implement plans in alignment with the departmental mission, values, goals and policies; demonstrate behaviors to represent and promote these and act as a champion in change management.

Requirements

- Degree or Honours (12+3 or equivalent) Specialization in one of the following areas is preferred:- Aviation Marketing Business or HRD related field Education/Training IT English Language Leadership
- Professional qualifications in HR (e.g. CIPD/City and Guilds), training, psychology or organisational development would be preferred.
- Experience: A minimum of 5 years experience in in area of specialisation. Supervisory experience would be an advantage.
- Knowledge/skills: Strong interpersonal skills and a cultural sensitivity to the local community would be critical for this role, together with the ability to influence diverse groups of people through excellent communication and presentation techniques.
- Experience of working in an environment aligned to international audit and regulatory requirements relevant to the area of specialisation.
- Ability to gather and analyse data, draw meaningful conclusions and write comprehensive reports on business situations and the performance of individuals.
- Demonstrate good project management knowledge use of project management and MS Office products.
- Demonstrated tolerance for ambiguity in a dynamic business environment, where priorities may change due to new initiatives and where a flexible, adaptable and responsive approach is critical to success.
- Thorough practical working knowledge of learning and development processes and methodologies and ability to design and develop innovative and effective learning solutions.

About the Company

• Decades of experience serving clients globally
• Industry specific expertise
• Value added recruitment and outsourcing
• Outstanding service
• Implementation experience
• Customized pricing solutions
• Blended delivery models