Lobby Hostess

Job description / Role

Lobby Hostess

First impressions are everything! As a Lobby Hostess, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

About the Hotel

Sofitel Dubai Jumeirah Beach is a?luxury five-star hotel located in Jumeirah Beach Residence and?opens directly onto Dubai's most popular recreation promenade The Walk as well as the new beachfront low-rise leisure and retail destination The Beach. Luxury stays and culinary excellence are the hotel's cornerstones. All 444 rooms and suites overlook the azure waters of the Arabian Gulf and Ain Dubai. Guests can indulge in exquisite international flavours at the Infini Pool Lounge and Café Concierge our all day dining restaurant Club Millésime.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Offer consistently professional, friendly, warm and engaging service
- Be available for guests at all times as a point of contact
- Maintain effective communication with all related departments to ensure a smooth service delivery
- Extend personal service and attention to all guests, with particular emphasis to VIP Guests
- Escort the guests if required to executive floor.
- Maintain an up to date knowledge of the hotel and local services and supply information and respond to guest queries
- Deal promptly, efficiently and pleasantly with any queries
- Establish, promote and maintain good public relations and enhances sales for the hotel at every opportunity
- Handles walk in counter reservation at all times
- Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- Handle issuance of guest room key cards if required and ensure effective control for guest security.
- Report any unusual occurrences or requested to manager.
- Be aware of the hotel accident Prevention Policies.
- Ensure the cleanliness and neatness of front office area.
- Ensures that all guests are greeted on arrival & departure of the hotel.
- Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
- Check Hotel situation, occupancy, functions, groups, VIPs

Requirements

Your experience and skills include:

- Have a minimum of one (1) year experience handling a similar role.
- Have the ability to work under pressure and in a fast-paced environment.
- Have the ability to communicate effectively with the team and deliver consistently.
- Fluency in English is compulsory.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.