Lobby Hostess

Job description / Role

- To provide a personalized service to all the guests, fully aware and following the hotel standards and procedures.
- To personally welcome guests and escort them to the elevator, outlets or other public areas as requested.
- To offer welcome drinks and towels to check-in guests or site inspections.
- To set-up and maintain the Arabic coffee service in the lobby.
- To prepare and serve food and beverages as per hotel standards.
- To ensure uncompromising levels of cleanliness and maintenance of the lobby through own responsibility.

Requirements

- To use appropriate materials, equipments and supplies for the smooth run of the Lobby Lounge operations, respecting the approved set-ups, menus and procedures.
- To monitor operating supplies and reduce spoilage and wastage.
- To use the proper telephone etiquette as per Sofitel standards.
- To be most of the time in the guest area and to socialize with guests, playing a Public Relations role, in order to build strong and long-term relationships.
- To ensure that the privacy of the guests and the confidentiality of the information is respected.
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- To call the supervisor or manager for advice in serious cases or if an approval is required.
- To be fully aware of and to report all guest comments or complaints

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.