Luxury Retail Sales Assistant - Arabic Speaking

Dubai, UAE

Ref: HP647-1602

Job description / Role

Employment: Full Time

An excellent opportunity within Luxury retail. Our client, an international elite brand and one of the biggest names in luxury retail is looking for an Arabic Speaking Luxury Sales Assistant.

The Sales Ambassador will achieve or exceed individual sales plan by utilizing strategic selling skills to assist customers with purchases. This individual will build new and existing customers by employing client development outreach and follow-up, as well as provide outstanding service with all customer interactions. Contribute at his/her level to build Image and awareness to the Company.

RESPONSIBILITIES:

Sales Performance:
- Achieve or exceed individual sales plan and *KPI as defined by management.
- Utilize strategic selling skills to assist customers with purchases in person and over the telephone.
- Cross-sell as appropriate, partnering with colleagues when necessary to successfully close sales.
- Utilize a strong knowledge about Tiffany products, value and history to promote and sale.

Customer Service:
- Provide a consistent, high level of customer service. This includes welcoming clients and managing all customer interactions resulting in a high level of customer satisfaction.
- Work with management and operations teams (coach) to support the success of the floor/store.
- Maintain visual presentation standards and keep sales floor clean and organized in accordance with Company’s standards.
- Enforce perfect grooming at all times and circumstances.
- Provide superior customer service for all post sales service.

Client Development:
- Build client relationships with new and existing clients by capturing data at every contact.
- Utilize the client system (POS) on a daily basis as the tool to manage your client development activities, complete all tasks in a timely manner and maintain important client information.
- Execute on client development activities
- such as writing thank you cards, contacting clients on special occasions, etc.
- Contribute to all Key TCO events with appropriate customers

Requirements

- College Degree
- Graduate Gemologist degree or previous GIA course is preferred.
- Previous retail or luxury retail experience or relevant customer related experience (i.e. hospitality, etc).
- Proven track record in achieving sales results.
- Willingness to work non-traditional business hours including nights, weekends and holidays.
- Strong communication skills, customer service skills and the ability to prioritize while handling multiple tasks is required.
- Ability to work with a diverse client base.
- Ability to work in a fast-paced, changing environment.
- Proficiency in Point of Sales (POS) systems and Microsoft Outlook/e-mail is preferred.

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including: