Male Customer Services Executive for a Leading Fragrance Company

Job description / Role

Male Customer Services Executive up to 8K AED for a Leading Fragrance Company in Sharjah

• Open to any nationality
• Male, 25-32 years old
• Bachelor's degree in Commerce with specialization in Accountancy or Finance
• MBA degree is an advantage
• Must have worked minimum 5-7 years in Customer services, preferably with a customer centric background from FMCG or hospitality industry
• Candidates from big/ multinational companies in the FMCG industry is preferred
• With understanding of GCC import/export documentation and product registration process
• Worked in a combination of customer service, planning, supply chain roles
• Candidate with strong financial background at work experience or qualifications preferred
• Will involve many conference calls with customers based in the USA, hence late evening calls will take place regularly
• Must have handled customers based in the USA
• Knowledge of legalization & certification requirements for personal care products across the world
• Responsible for providing quality services and support to the assigned accounts, and understand in full every single aspect of the daily activity related to those accounts to ensure timely processing of sales orders and related documents
• Experience of using ERP software, preferably in JD Edwards
• Logistics skills to handle shipments independently
• Proficiency in Excel/Word/PPT is a must
• Good understanding of pricing invoices/structures
• Very good organizational ability
• Able to deal with multiple jobs
• Able to work calmly under pressure
• Very good command over English language including demonstrated oral, written and presentation abilities
• Can join immediately (max 1 month)

Requirements

• Open to any nationality
• Male, 25-32 years old
• Bachelor's degree in Commerce with specialization in Accountancy or Finance
• MBA degree is an advantage
• Must have worked minimum 5-7 years in Customer services, preferably with a customer centric background from FMCG or hospitality industry
• Candidates from big/ multinational companies in the FMCG industry is preferred
• With understanding of GCC import/export documentation and product registration process
• Worked in a combination of customer service, planning, supply chain roles
• Candidate with strong financial background at work experience or qualifications preferred
• Will involve many conference calls with customers based in the USA, hence late evening calls will take place regularly
• Must have handled customers based in the USA
• Knowledge of legalization & certification requirements for personal care products across the world
• Responsible for providing quality services and support to the assigned accounts, and understand in full every single aspect of the daily activity related to those accounts to ensure timely processing of sales orders and related documents
• Experience of using ERP software, preferably in JD Edwards
• Logistics skills to handle shipments independently
• Proficiency in Excel/Word/PPT is a must
• Good understanding of pricing invoices/structures
• Very good organizational ability
• Able to deal with multiple jobs
• Able to work calmly under pressure
• Very good command over English language including demonstrated oral, written and presentation abilities
• Can join immediately (max 1 month)
• Work Location: Sharjah, UAE

About the Company

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