Mall Manager

Job description / Role

Job Purpose:
- Coordinate and manage overall shopping mall business incl. operations, profitability, team management, tenant management, contractor services and marketing and promotional activity.
- Ensuring smooth functioning of the shopping mall, facilitating good environment for retailers business and pleasant shopping environment for customers.
- Develop local contacts, and acts as key liaison between MAF Retail and Shopping Mall stakeholders.

Overall Responsibilities:
- Manage overall shopping mall function incl. areas of property management, mall facilities and services, tenant management, leasing support, marketing & promotions
- Manage mall team to oversee daily operations, all contract staff works incl. maintenance, security & cleaning, mall administration and customer service
- Ensure mall operating policies and procedures are duly followed by the tenants, service providers, contractors, etc. incl. Occupational Health & Safety standards
- Prepare annual operating budget for shopping mall to be reviewed and approved by higher management. Ensure business functioning within budgeted costs and above targeted revenues
- Prepare and manage capital expenditures for mall as per approved budget
- Manage profitability of overall mall business by maximizing revenue opportunities and reducing operating costs
- Manage tenant relations through periodic town hall meetings. Receive complaints, suggestions and other improvement ideas to be updated with senior management for approval and plan for subsequent implementation
- Engage with customers through customer survey/focus group projects to identify ongoing needs in terms of products and services
- Prepare and maintain service-delivery contracts with service-level standards for all suppliers and contractors to ensure excellent customer and retailer service levels
- Perform annual review of retailer performance. In consultation with head office mall management and country management, recommend appropriate tenant mix/use for annual planning and implementation
- Perform periodic mall audits, customer surveys, trade area analysis to maintain current understanding of customer shopping habits, change in preferences, etc.
- Handle conflicts/dispute situation amongst tenants, customers, mall visitors in a smooth manner avoiding disruption to mall activity and upholding company reputation
- Ensure professional development for mall team delivering high performance
- Ensure overall safety and pleasant shopping environment for customers and thriving business ambiance for retail tenants

Requirements

- A degree in Business Administration, Business Commerce, or Marketing, and MECSC/ICSC mall management qualification
- Minimum of 5-6 years experience in managing shopping malls

Knowledge & Skills:
- Retail/Shopping Mall Business
- Property Management
- People Management, Marketing and Finance
- Conflict management skills
- Microsoft Office (Word, Excel) Skill
- Fluent In English

About the Company

A franchise agreement with one of the world's largest retail chains Carrefour, allowed Majid Al Futtaim Retail to competitively introduce the first hypermarket model to the region in 1995 providing shoppers with variety and value.

Today, Majid Al Futtaim Retail owns 100% of the Carrefour franchise in 38 markets across MENA and central Asia, Africa and Russia.

Majid Al Futtaim Retail opened its first hypermarket in City Centre Deira - UAE, and through the years expanded to more than 180 Carrefour stores in 15 countries across the region.

Carrefour is dedicated to rewarding its loyal customers and offering access to a unique shopping experience through special offers and promotions throughout the year.

We are a family of more than 30,000 employees from more than 75 nationalities and we are committed to Create Great Moments for everyone, every day. Sounds appealing? Come join us and have the opportunity to challenge yourself in a unique work experience.