Mall Operations Manager

Job description / Role

Job Purpose:
-Supervise and manage shopping mall operations incl. property management, tenant management, customer service, contract services such as Facility management, cleaning, security, maintenance, etc.
-Ensuring smooth day-to-day functioning of the shopping mall, facilitating good environment for retailers business activity and pleasant shopping environment for customers

Overall Responsibilities:
-Handle the day to day operations in the Mall ensuring operations are kept up to the highest quality standards in order to meet all tenant and customer requirements.
-Coordinate mall team and contractor employee works to oversee daily operations incl. maintenance, security & cleaning, pest control, waste collection, mall administration and customer service
-Conduct tenant orientation meetings for the entire Mall, covering emergency procedures, communication systems and other security procedures relating to the tenants of the Mall.
-Maintain a strong working relationship with all important Municipal Emergency services including Police, Civil Defense, and Fire & Para Medic Services.
-Identify & inform Management of any Health & Safety risk related to the Mall building that may affect employees, contractors & the general public.
-Manage tenant shops operational compliance (i.e. shop appearance, merchandise, trading hours, waste removal, signage, etc.) through regular audits, surprise visits, etc. Rectify any non-compliance through official warning, lease contractual penalties, as required
-Ensure mall operating policies & procedures are duly followed by the tenants, service providers, contractors, etc. incl. Occupational Health & Safety standards
-Complete a daily report of vehicular traffic and other issues & provide a summary on a weekly basis to the Management of the mall.
-Implement cost cutting program with planned targets and improving efficiencies in all operational areas.
-Maintain high-quality property standards through daily checks and periodic preventive maintenance (i.e. cleanliness, AC level, lighting, assets & equipment) and security control for mall premises incl. parking, service areas, toilets and other common areas
-Supervise, guide and mentor the Mall Operations team reporting into and take full responsibility in identifying potential talent and timely supporting professional development.
-Develop clear understanding about sales/turnover for shopping mall tenants. Collect tenant sales reports in timely manner for management reporting and decision-making
-Ensure timely payments collection from tenants (rents, charges, deposits) and payables towards service providers and suppliers for mall operational activity (maintenance, cleaning), ensuring all invoices within the operating budget authority levels are presented and approved, coordinating with finance and management for correct authority levels
-Perform annual review of retailer performance. In consultation with mall management and country management, recommend appropriate tenant mix/use for annual planning and implementation
-Maintain up-to-date records and documentation for both mall-related (i.e. insurance, completion certificates, approvals) and tenant-related (i.e. lease contracts, trade licenses, insurance, approved drawings, permits, etc.)
-Handle all conflicts and dispute situations amongst tenants, customers, mall visitors with help of security, in a smooth manner avoiding any disruption to mall operations

Requirements

-Bachelors degree in Engineering (e.g. Civil) or equivalent.
-Overall 5+ years of professional work experience, 2 - 5 years experience in Mall operations management position
-Proven track record handling mall operations / maintenance, Safety & Security, and Facilities management preferably in a reputed large shopping malls / Real Estate companies in GCC or abroad in a similar role.
-Management skills: proven track-record of managing a team
-Retail/Shopping Mall Business
- Property Management
- Conflict management skills
- Microsoft Office (Word, Excel) Skills
-Fluent in English

About the Company

A franchise agreement with one of the world's largest retail chains Carrefour, allowed Majid Al Futtaim Retail to competitively introduce the first hypermarket model to the region in 1995 providing shoppers with variety and value.

Today, Majid Al Futtaim Retail owns 100% of the Carrefour franchise in 38 markets across MENA and central Asia, Africa and Russia.

Majid Al Futtaim Retail opened its first hypermarket in City Centre Deira - UAE, and through the years expanded to more than 180 Carrefour stores in 15 countries across the region.

Carrefour is dedicated to rewarding its loyal customers and offering access to a unique shopping experience through special offers and promotions throughout the year.

We are a family of more than 30,000 employees from more than 75 nationalities and we are committed to Create Great Moments for everyone, every day. Sounds appealing? Come join us and have the opportunity to challenge yourself in a unique work experience.