Job closed
Ref: HP048-802
Job description / Role
Purpose: To deliver simply first class Client Services and advice to our Wholesale Banking clients in all interactions for transactional enquiries, complaints, and other service-related issues.
* Responsible for serving as primary contact person for CTA clients and SCB staff for advice, enquiries, complaints, etc.
* Deliver simply first class service against agreed service standards.
* As a Service Partner engage with CIC Relationship Managers, Transaction Banking Sales & Product Management and other key internal stakeholders to solve client issues, identify opportunities and deliver the bank.
* Build relationships and rapport with Tier 1 / Premier clients at the transactional / operational level.
* Prioritise transactions to meet service standards, including upgrading priorities as needed.
* Directly manage the operations of the team, setting standards to ensure that SCB service is ""the best in the market"" with a deserved reputation for innovation and problem solving, combined with high productivity and efficiency.
* Maintain control over day-to -day operations to ensure that the Bank's policies, operational guidelines are duly adhered to by team members
* Critically evaluate all client structuring requests and ensure documented process notes are in place and agreed by relevant stakeholders
* Making proactive calls on clients to improve the utilization level of facilities, increase transaction volume, identify opportunities for channels and referrals for the business
* Build trusted partnerships with clients at the daily transactional / operational level
* To identify process re-engineering opportunities for improved business practices and cost savings and continuously upgrade the Quality Management Systems in the department
Requirements
Extensive experience in Trade Operations is a MUST.
Candidate must have CDCS certification.
Excellent Command on English - as this is a Client facing role.
About the Company
Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.