Medical Records Manager

Job description / Role

The Medical Records Manager is responsible for the professional management of the medical records operation of the hospital.
- Team roster and management of leave
- Employee orientation and integration to the team
- Team performance management/monitoring and reviews
- Ensures that team is multi-skilled in different facets of Medical Records
- Policies and procedures communicated and observed by the medical records team
- Ensures relevant information cascaded and understood by the team members
- Performance Management focuses on continuous improvement of systems and processes, with special emphasis on client needs against standards and corrective action is taken where necessary
- Ensures that the medical records department adheres to JCIA accreditation standards
- Best practices are shared to the benefit of the group
- Policies and procedures are developed, maintained, implemented and compliance monitored.
- Financial and administrative controls are maintained within the Medical Records Department
- Risk management of the Department is maintained
- Participate in / attend Quality Improvement Training
- Ensures that equipment and space layout planned and workflow facilitated to ensure optimal functioning of department
- Filing space updated continuously and process in place to move inactive records to offsite storage area.
- Medical records and other health information stored in a safe and secure environment. Confidentiality maintained at all times
- Medical reports and discharge summaries completed daily
- Medical file audits conducted on a regular basis
- Medical Record forms designed and coordinated with the hospital forms committee
- Outsourced offsite storage company assessed and monitored on continuous basis
- Measures and maintains the productivity of the output of the medical transcriptionists.
- IT systems and infrastructure used for Medical Records management and maintenance are assessed for adequacy and effectiveness.
- New software systems and applications are suggested and external suppliers are met with to explain the business requirements
- Birth and death notifications to DHA/MOH on a regular and timeous basis
- Statistical reports prepared and submitted as per Mediclinic guidelines
- Client expectations are met and quality client service principles are maintained
- Any other duties as directed by Administration Manager

Requirements

- Graduate with a Tertiary Diploma or Degree
- At least 5 Years Supervisory experience
- Coding experience essential
- Computer literacy at expert level and a good understanding of MS Office
- Knowledge of computerized database management systems and statistics
- Must be fluent in English (speak, read, write).

About the Company

Mediclinic Middle East is part of Mediclinic International, one of the top 10 listed private hospital groups in the world with 52 healthcare facilities in Southern Africa, 14 in Switzerland under the name Hirslanden AG and 10 in the UAE. Their headquarters are in Stellenbosch, South Africa.

Previously EHL Management Services, the company became Mediclinic Middle East when its majority shareholder, Mediclinic International, acquired all remaining shares from its partners Varkey Group and General Electric in October 2012.

Mediclinic Middle East owns and operates some of the most respected healthcare facilities in the region. These include Mediclinic Welcare Hospital, Mediclinic City Hospital, Mediclinic Dubai Mall, Mediclinic Ibn Battuta, Mediclinic Meadows, Mediclinic Arabian Ranches, Mediclinic Mirdif, Mediclinic Al Qusais, Mediclinic Al Sufouh and Mediclinic Beach Road.