Middle Office Specialist

Job description / Role

Purpose:
- Perform client on boarding processes primarily related to account opening (AO) and CDD
- Be the librarian & soft copy custodian for AO and CDD related documents
- Identify and escalate blockages in the on-boarding process

Key Roles and Responsibilities

Client On boarding
- Follow-up and collect documents from client (depending on client sensitivities) ensuring the “Once to Client” rule is adhered to as much as is practical
- Review documentation received from Client/ RM/ CCM to:
- Ensure documentation “correctness” (i.e. that the document is “true”/ accurate and conforming to relevant standards)
- Ensure documentation “completeness” (i.e. that all documents required for AO or CDD/ GIC have been obtained and all required fields in AO form are filled in)
- Scan, upload and correctly tag the documents per global documentation standards
- Initiate and track CASA Account opening with identified account opening partners
- Ensure handover of physical documentation for archival as per local requirements
- Inform product partners on completion of CDD to commence downstream implementation of facilities & accounts, track progress/ completion and report status to interested parties.
- Support GIC/ network account opening related process as appropriate
- Track TAT on E2E client on boarding process, identify blockages/ hotspots and timely escalations

CDD/ GIC Review
- Identify missing/ additional documents required for CDD/ GIC reviews
- Follow-up and collect documents from client (depending on client sensitivities)
- Review documentation received from Client/ RM/ CCM to:
- Ensure documentation “correctness” (i.e. that the document is “true”/ accurate and conforming to relevant standards)
- Ensure documentation “completeness” (i.e. that all documents required for CDD obtained)
- Scan, upload and correctly tag the documents per global documentation standards

Others (Document Management, MIS & Process Insights)
- Track document expiry/ document update triggers and action document collection from client
- Manage document inventory and enable retrieval of AO and CDD documents
- Maintain relevant MIS on E2E account opening and CDD process (from client request to confirmation to client on account opening)

Requirements

- Business or accounting related degree.
- Experience in Middle Office role / Corporate Client Due Diligence
- Excellent communication (written and verbal)
- Fluency in Arabic is a preference

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.