Middle Office Specialist - CSDU Team

Job description / Role

Implement and drive Middle Office (“MO”) processes to enable the business to operate more effectively and in accordance with globally consistent standards, controls and levels of conduct on the management of quality Static Data and Off-boarding activities.

Key Roles and Responsibilities
- Thorough Knowledge & Adherence to processes, DOIs, SLAs and relevant Group Policies and Guidelines at all times
- Understand the Operational Risk Framework and risk tool-kit, understanding the risks in the process, ability to identify process gaps
- Drive static data accuracy and TAT on exceptions in-country
- Proactvely review bottlenecks in provision of static data through liaision with relevant stakeholders
- Troubleshoot difficult cases with the relevant stakeholders.
- Proactively identify potential issues/ concerns and escalate to management for attention/ support.
- Coordinate with Hub& relevant stake holders to to share EOD/weekly & Monthly reports.
- Maintaining up-to-date records of all instructions /clarifications received and proper archival of the same and report exceptions to line manager
- Matching of critical client static data attributes review in SCI and various upstream systems and downstream TPs
- Coordination and closure of all outstanding items.
- Ensuring accurate updating of volumes sheets & daily Checklists of tasks assigned to MO directly or submitted by RM team directly.
- Request and maintain the employee profiles (ARM Code / Bank ID) across SCI, ACBS, OTP & DTP. For EBBS its RMS basis

DQM (Data Quality Management)
- Liaise with RM/CCM for data clean-ups of data exceptions
- Co-ordinate with teams in hubs for the clean-up of data exceptions with the information gathered from RM/CCM teams and update Group CSDU data quality team on the status
- Quarterly monitoring of all linkages between SCI and various upstream systems (CRM, CDD, Credit mate ) and downstream systems ( TPs- Core Banking, Lending, Trade, Cash, Securities, Client access)
- Inform DQM team about any exceptions that are to be kept as a result of country regulatory issues etc,after obtaining approvals from country DMC and the COM team.
- All other data clean up arising out any projects etc – to be co owned
- Raise operational risk items / Phoenix w.r.t any process deviations on data and any challenges faced during clean up of exceptions
- Validate data definition for countries – i.e. defining WB / SME populations, exclusions to data, mapping table used in the process of reporting
- Liaise with the relevant Hub Teams required for support for the group driven initiatives

Governance
- Attend SRM calls with MO CSDU unit manager and report any deviation or process gaps

Off-boarding activities
- Coordinate with RM/CCM to identify clients for off-boarding, manage client communication and associated notifications if required.
- Coordinate with the central closure teams on closures and ensure that the process is carried out seamlesslyand in line with agreed SLA standards until the client is off boarded, and report any deviation exceptions to line manager
- Ensure Dormancy reports are reviewed by CIC RM’s periodically to enable them to decide proper actions (Exit or CDD triggers)

Requirements

- Work well with teams
- Influencing and problem solving skills
- Operational experience (cross product)
- Diligent and detail oriented
- Knowledge of CDD policy and procedures helpful
- Knowledge of SCB Legal Documentation frameworks
- Knowledge of WB Products

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.